Integrated Case Worker III

CalHR•Susanville, CA

About The Position

Under general supervision, the Integrated Case Worker III provides expert guidance to case-carrying staff and performs advanced public assistance eligibility, employment services, and specialized case management work. The role serves as a lead worker and expert resource, may carry a limited caseload of complex cases, and assists the unit supervisor in guiding staff. Incumbents work independently within established guidelines and help clients move from dependency toward self-sufficiency within prescribed time limits. The position includes eligibility work, employment-services appraisal and assessment, employment-plan development, and specialized case management. It also supports management in developing, implementing, and applying employment-services policies, procedures, and methodologies, and assists with staff training. Unlike the Eligibility Specialist series, this role combines public assistance eligibility determinations with basic employability services. Unlike the Employment & Training Worker series, its primary focus is not the full scope of employability services. Incumbents typically receive supervision from a Supervising Integrated Case Worker or Human Services Supervisor I, and may also receive supervision from an Employment and Training Supervisor or Social Worker Supervisor. The role has no formal supervisory responsibility but may provide lead direction to other Integrated Case Workers.

Requirements

Meet one of the following minimum-qualification patterns: one year of full-time experience as an Integrated Case Worker II; or six months of full-time experience as an Integrated Case Worker II plus 15 semester units, 22.5 quarter units, or 15 continuing-education credits in behavioral science or coursework related to employment services.
Read, apply, and explain complex regulations, procedures, and policies governing public assistance and employment-services programs.
Understand and apply vocational guidance, work-readiness appraisal, employment planning, assessment, and methods for reducing employment barriers.
Motivate clients and draw logical conclusions, recommendations, independent judgments, and decisions.
Communicate clear and accurate information orally and in writing.
Organize and prioritize work, maintain accurate records, and prepare statistical and narrative reports.
Use automated technology to maintain records and files.
Train and guide other staff in complex activities.
Establish and maintain cooperative working relationships with employees, clients, partners, outside agencies, and the public.
Possess integrity, initiative, dependability, good judgment, the ability to work cooperatively, and health consistent with performing assigned duties.
Be authorized to work in the United States without visa sponsorship by the employment start date.

Responsibilities

Interview, advise, and guide clients to assess employability, identify employment barriers, determine needs for public assistance, and authorize appropriate benefits and ancillary services.
Review case records and assess clients’ education, work experience, skills, abilities, and job interests to identify potential employment opportunities.
Identify and present solutions to client issues, including transportation, financial needs, employee-employer relations, and priority setting.
Conduct case studies, assess client needs, develop appropriate approaches, and participate in multidisciplinary case-treatment planning.
Guide case-carrying staff in developing individual employment plans and recommend referrals to employment, training, and social services.
Coordinate with department staff to support timely services or appropriate sanctions.
Lead and coordinate staff work and serve as an expert resource in public assistance and employment services.
Explain regulations, rules, policies, client rights, responsibilities, and program eligibility.
Conduct field visits when needed to monitor and investigate client progress and compliance.
Facilitate, monitor, and schedule participant focus groups for Job Search and Work Experience Sites.
Enter client information into automated systems and maintain organized caseloads, taking required actions within regulatory and local-policy time limits.
Identify noncompliance with employment plans and work with staff on sanctions or other steps to resolve the situation.
Serve as liaison with service providers, public agencies, and professional staff.
Consult with businesses, nonprofit organizations, and public agencies to develop job opportunities and placement agreements or protocols.
Arrange vocational aptitude testing, research labor-market information, and develop employment and training workshops.
Consult with businesses, service providers, educational entities, and other organizations to identify the pre-employment knowledge, skills, and abilities needed for transition to unsubsidized employment.
Train and guide staff in complex activities and help management develop, implement, and apply employment-services policies and procedures.