Integrated Case Worker II

CalHR•Sonora, CA

10d

About The Position

The Integrated Case Worker II is the journey-level position in the Integrated Case Worker series. Under general supervision, the employee independently determines eligibility for multiple public assistance programs, provides basic employment services, and performs integrated case management. The role applies regulations and procedures to applicant and recipient cases and performs related duties as required. The position combines eligibility determination and basic employability services. It differs from the Integrated Case Worker III, which may include lead direction, expert advice, or specialized assignments requiring advanced technical knowledge. Integrated Case Workers receive supervision from a Supervising Integrated Case Worker or a Human Services Supervisor. Positions are flexibly staffed and are normally filled through advancement from Integrated Case Worker I; outside candidates require prior related experience. The recruitment will be used to fill permanent full-time and relief positions. The role is not eligible for visa sponsorship. A valid driver's license may be required at appointment, and positions may require pre-employment screening, background checks, and fingerprinting.

Requirements

One year of full-time experience as an Integrated Case Worker I; or one year of full-time experience as an Employment and Training Worker I; or 30 months of full-time experience performing case management, vocational guidance, employment counseling, or placement work.
Qualifying experience must include assessing income and/or other qualifications for program participation.
Knowledge of regulations and procedures governing eligibility determinations and aid for assigned program areas.
Knowledge of community resources for social, health, nutrition, housing, employment, training, child care, transportation, and other client services.
Knowledge of public social services program goals and purposes; interviewing and information-gathering techniques; basic labor market and employment skills; mathematics for interpreting income and expenses and calculating benefits; group presentation techniques; office practices and equipment; record keeping; and techniques for working with people from varied socioeconomic, ethnic, and cultural backgrounds.
Ability to read, apply, and explain regulations, procedures, and policies governing employment services programs.
Ability to understand and apply vocational guidance, work-readiness appraisal, employment planning, and assessment concepts and methods.
Ability to apply case-management techniques, motivate clients, analyze information, draw logical conclusions, and make recommendations and independent decisions.
Ability to communicate clear and accurate client information, organize and prioritize work, maintain systematic records, prepare reports, understand program objectives, use automated technology, establish cooperative working relationships, and complete assignments without detailed instructions.
Essential personal qualifications include integrity, initiative, dependability, good judgment, ability to work cooperatively, and health consistent with performing assigned duties.
Must be authorized to work in the United States without visa sponsorship by the employment start date.

Nice To Haves

Ability to speak, read, and write Spanish in addition to English is an asset but is not required.
A valid driver's license may be required at the time of appointment.

Responsibilities

Conduct group orientations and workshops explaining program policies, changes, rights, responsibilities, and participation requirements, and assist participants with applications and employment-readiness forms.
Interview, advise, and guide clients to assess employability, identify employment barriers, evaluate public assistance needs, determine benefit eligibility, and identify ancillary services or payments.
Address crisis situations by authorizing benefits within established guidelines or referring clients to staff and community resources.
Review case records and assess clients’ education, work experience, skills, abilities, and job interests to guide employment transitions and placement in appropriate services.
Assist clients with transportation, training, and other ancillary needs through authorizations, referrals, or other assistance.
Identify social, behavioral, mental health, substance abuse, or other substantial barriers to employment and refer clients to department staff or community resources.
Analyze financial, employment, family, and personal information to determine and authorize initial or continuing eligibility for multiple aid programs.
May develop or conduct employment-related classes, including instruction on job readiness, job-search methods, interviewing, resumes, contacting employers, and understanding the labor market.
Explain policies, rules, and regulations and inform clients of their rights, responsibilities, and eligibility for program participation.
Resolve discrepancies by obtaining documentation and confirmation from clients, employers, medical sources, other agencies, or other sources as needed.
Ensure application and declaration forms are complete and accurate and obtain supporting information.
Conduct diversion evaluations and identify or recommend lump-sum benefits for clients with immediate job prospects when benefits could support employment.
Determine when clients do not comply with employment program requirements, apply mandated sanctions, and conduct reconciliation interviews to support compliance.
Use an automated computer system to enter client information.
Organize and manage a caseload and take required actions within regulatory and local-policy time limits.
Maintain case records, update employment plans and eligibility files, and monitor compliance with program standards and agreements.
Coordinate case management with staff and service providers.
May serve as a one-stop assistant to help the public understand and apply for available resources and services.
May conduct field visits for application interviews and to monitor client progress and compliance with Welfare-to-Work Plans.