Case Worker II - Infectious Diseases

Washington University in St Louis • Hazelwood, MO

1d

About The Position

The Case Worker II communicates daily with patients and clients about service needs, guidelines, and eligibility, and coordinates with medical and supportive-service providers and staff regarding scheduling, barriers, and best practices. The role monitors service timeliness and delivery, resolves service issues, manages supplies for client services, and documents work in EPIC and other client-level databases.

The position conducts sensitive assessments with clients and, when appropriate, their families or support networks to develop plans of care. It coordinates referrals and benefits, monitors the implementation of care plans, maintains regular contact with enrolled clients, and records contacts and service coordination in accordance with program guidelines. The Case Worker II also educates clients and families about basic medical and psychosocial aspects of disease, follows symptoms and treatment responses, complies with applicable laws and program regulations, stays informed about available resources, and participates in assigned training and meetings.

Requirements

• Master’s degree, or a combination of education and/or experience may substitute for the minimum education requirement.
• Basic Life Support certification from the American Heart Association or American Red Cross is required within one month of hire. Online BLS certifications without a skills assessment component do not satisfy this requirement.
• No specific work experience is required.
• A driver's license is not required.

Nice To Haves

• Skills in case management, clinical evaluations, community resources, computer literacy, effective written communication, family support, HIPAA compliance, oral communications, patient care, patient education, prevention programs, referral coordination, team collaboration, and team communication.

Responsibilities

• Communicate daily with patients and clients regarding service needs, guidelines, and eligibility.
• Communicate with medical and supportive-service providers and staff about scheduling, client barriers, best practices, and related matters.
• Monitor inventory, determine supply needs, place orders, and request supplies from vendors or the manager to support timely receipt and distribution.
• Track service timeliness and services provided, report and address service issues, and troubleshoot and resolve problems.
• Complete service documentation in EPIC and additional client-level databases.
• Conduct comprehensive, sensitive assessments with clients and, as appropriate, their families or support networks, and develop plans of care to address identified needs.
• Arrange and coordinate service referrals for clients and families, and monitor implementation of the plan of care.
• Refer eligible clients and families to public benefits programs.
• Maintain regular contact with enrolled clients and document contacts and service coordination activities according to program guidelines.
• Educate clients and families about basic medical and psychosocial aspects of disease to support adherence to care.
• Follow up proactively, tracking symptoms and treatment responses.
• Comply with applicable state laws and departmental program rules and regulations.
• Stay informed about new resources, programs, and developments.
• Participate in continuous training and education, including assigned staff and community meetings.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays or coinsurance.
• Free Metro transit U-Pass for eligible employees.
• Eligible employees may participate in a defined contribution 403(b) Retirement Savings Plan, with employee and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, an employee assistance program, financial resources, and access to dietitians.
• Four weeks of caregiver leave to bond with a new child, plus family care resources.
• Tuition coverage for employees and their families, including dependent undergraduate tuition up to 100% at WashU and 40% elsewhere after seven years.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level