Office Manager - Infectious Diseases

Hartford Healthcare•Bridgeport, CT

About The Position

The Office Manager is responsible for organizing and coordinating office operations, procedures, and resources to support organizational effectiveness and efficiency. The role provides day-to-day operational, technical, and problem-solving leadership on administrative matters, including patient flow, office operations, customer service, health insurance, billing and coding requirements, and EMR functionality and utilization. The position supervises administrative and clinical staff and practice operations, including scheduling, workflow, service delivery, and employee performance. It supports efficient unit operations by scheduling and assigning work, resolving processing problems, monitoring progress, and carrying an assigned workload or filling in as needed. The Office Manager develops and maintains office and departmental budgets and KPIs, manages resources within established budgets, implements departmental goals and objectives, and analyzes needs to align recommendations with the organization’s strategic direction. The role ensures staff communicate and interact with patients courteously and respectfully, holds staff accountable to customer service standards, and responds appropriately to incidents. It also establishes performance expectations, completes employee appraisals and reviews, interviews candidates and makes hiring decisions, orients and trains staff, and handles performance and disciplinary issues in coordination with the Practice Director as necessary. Travel to satellite sites is required.

Requirements

Three years of experience in a medical/surgical practice.
Travel to satellite sites is required.

Nice To Haves

Bachelor’s degree and/or appropriate certification.
Previous management, supervisory, or leadership experience.
Epic experience.

Responsibilities

Organize and coordinate office operations, procedures, and resources.
Provide day-to-day operational, technical, and problem-solving leadership on administrative matters, including patient flow, customer service, health insurance, billing and coding requirements, and EMR functionality and utilization.
Supervise administrative and clinical staff and practice operations, including scheduling, workflow, and service delivery.
Schedule and assign work, resolve processing problems, monitor progress, and carry an assigned workload or fill in as necessary.
Develop and maintain office and departmental budgets and KPIs.
Manage resources within established budgets, recommend expenditures, monitor progress, and shift resources to meet changing needs.
Implement and monitor departmental goals and objectives.
Analyze needs and develop recommendations aligned with the organization’s strategic direction.
Ensure staff communicate and interact with patients in a courteous, respectful, and businesslike manner, and hold staff accountable to customer service standards.
Intercede and take appropriate action when customer service incidents occur.
Establish individual performance expectations and complete employee performance appraisals and reviews.
Interview candidates, make hiring decisions, orient new hires, and provide ongoing staff training and education.
Handle employee performance and disciplinary issues, participate in counseling sessions and disciplinary actions, and involve the Practice Director as necessary.
Travel to satellite sites.