Case Worker (9295)

The Salvation Army•Daytona Beach, FL

About The Position

The Case Worker monitors an assigned caseload of clients participating in a short-term life management program. The role establishes program plans and goals, evaluates client progress through routine meetings with clients and/or staff, and advocates for clients to obtain services that help them cope functionally with their environment. The Case Worker interviews applicants to determine program eligibility, assesses needs, develops intake and case plans, and refers applicants or clients to other agencies and programs when appropriate. The role maintains accurate case records and HMIS entries, meets with clients to review progress, and plans or facilitates life management classes and workshops. It also supports clients in finding and maintaining affordable housing, completes discharge and follow-up documentation, participates in community agency meetings, and prepares service statistics and reports. The position works Monday through Friday, typically 8:30 a.m. to 4:30 p.m., for 35 hours per week. It requires a Level 2 background screening. Work is generally performed seated in a normal office environment, with limited walking, standing, and lifting or carrying of light objects under 25 pounds for 5–10% of work time.

Requirements

Two years of college coursework from an accredited college or university in Social Work, Behavioral Science, or a related field, and two years of experience working in a social or public service environment assisting the public; or an equivalent combination of education and experience providing the required knowledge, skills, and abilities.
Ability to work with the public and clients exhibiting a wide range of behaviors.
Ability to interview clients and obtain pertinent information.
Ability to prepare and maintain accurate, complete case notes and client records.
Ability to plan, organize, and prioritize work to meet quality standards and deadlines.
Ability to build and maintain effective, professional relationships with clients and community agencies.
Ability to meet attendance requirements.
Ability to read, write, and communicate in English, both orally and in writing.
Ability to think clearly and quickly to maintain control of a client caseload.
Ability to manage multiple cases effectively without becoming frustrated or disorganized.
Level 2 background screening required.

Responsibilities

Interview applicants to determine eligibility for program enrollment using established guidelines and requirements.
Conduct needs assessments, obtain pertinent information, set program goals for eligible clients, and refer applicants elsewhere when they are not appropriate for the program.
Develop intake and case plans; instruct clients in completing paperwork, including goals and budget forms; complete orientation check-off forms and obtain releases of information when appropriate; and complete weekly social histories for new clients.
Prepare and maintain accurate and complete case records and logs, and enter pertinent information into the Homeless Management Information System (HMIS).
Meet regularly with clients to discuss and evaluate progress and document it in accurate, up-to-date records.
Receive incident reports and enforce disciplinary actions for violations of house guidelines.
Plan, coordinate, and/or facilitate life management classes and obtain speakers or workshop presenters as needed.
Mentor clients and model appropriate hygiene, personal appearance, records retention, budget planning, and scheduling.
Assist clients in locating and securing affordable housing; conduct home visits when appropriate; ensure living quarters are properly furnished and maintained; arrange needed repairs; and inspect living quarters and grounds routinely.
Refer clients to appropriate Corps programs or other agencies based on their needs and program plans.
Complete discharge plans, transfer file contents to non-active files, and prepare follow-up mailing cards for clients leaving the program.
Attend community meetings with representatives of other agencies to explain the program, make client referrals, and maintain awareness of client progress.
Prepare and maintain statistical records of services, compile monthly statistical reports, and ensure their accuracy and completeness.