Case Worker

The Salvation Army USA Central Territory • Rapid City, SD

3d

About The Position

The Case Worker provides case management using The Salvation Army’s Pathway of Hope philosophy. Under the supervision of the Corps Officer, the role partners with clients and community organizations to provide needed services. The position is full-time, Monday through Friday, at a compensation rate of $19.00 per hour. Driving is an essential function, and the role supervises volunteers.

The Salvation Army is an international movement and an evangelical part of the universal Christian church. Its message is based on the Bible, its ministry is motivated by the love of God, and its mission is to preach the gospel of Jesus Christ and meet human needs in His name without discrimination. Employees agree not to undermine the organization’s religious mission.

The work is performed in an office environment, with occasional exposure to outside weather conditions and usually moderate noise. Physical demands include speaking, hearing, vision, manual dexterity, standing, bending, reaching, and potentially climbing, balancing, kneeling, crouching, or crawling. The employee may occasionally need to lift or move more than 50 pounds. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Requirements

• High school diploma or equivalent.
• At least two years of prior case work or related experience.
• Ability to be flexible, prioritize, and manage multiple projects or tasks simultaneously.
• Intermediate Microsoft Word and Excel skills, and ability to access data systems through a web-based system.
• Administrative skills, including use of standard office equipment, data entry, 10-key, attention to detail, and filing.
• Good written and spoken communication skills and ability to maintain effective working relationships.
• Mathematical skills including addition, subtraction, multiplication, division, and use of common fractions and decimals.
• Demonstrated ability to handle confidential matters.
• Attention to detail, creative problem-solving skills, and strong independent judgment.
• Must pass all applicable background checks.
• Must possess a valid driver's license from the state in which the employee resides.
• Must be approved through The Salvation Army Fleet Safety Program to drive a Salvation Army or personal vehicle on Salvation Army business.
• Must successfully complete The Salvation Army’s Case Manager Certification within 90 days of hire.
• Must meet physical requirements that include good speaking, hearing, and vision ability; excellent manual dexterity; ability to stand, bend, and reach for extended periods; dexterity to operate office equipment; and ability to lift or move more than 50 pounds occasionally.

Nice To Haves

• College coursework in human services preferred.

Responsibilities

• Conduct client interviews to assess needs for assistance.
• Network and collaborate with community agencies to achieve effective outcomes for clients.
• Maintain adequate food pantry supplies for emergency food assistance.
• Maintain client records by reviewing case notes and logging events and progress.
• Prepare reports and statistics required by The Salvation Army.
• Coordinate volunteers and community service workers who fill food orders and stock the pantry.
• Keep the food pantry organized and clean, with shelves stocked.
• Coordinate pickup of donations related to Social Services.
• Maintain an organized filing system for confidential client records, including backups of computerized data and required documentation in the SIMS system.
• Facilitate the disbursement of funds to clients for emergency assistance throughout the year.
• Plan and execute the process for providing Christmas Assistance to clients during the holidays.
• Operate a multiline telephone system, answer and direct incoming calls, provide information about available services, and take messages when appropriate personnel are unavailable.
• Forward mail-appeal correspondence to Divisional Headquarters, Direct Mail office.
• Attend relevant training sessions as directed by the Corps Officer.
• Process direct mail appeals and other donations in the SoftTrek program.
• Drive as an essential function of the role.
• Supervise volunteers.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED