Case Worker

THE SALVATION ARMY•Daytona Beach, FL

3d•$18 - $18•Onsite

About The Position

The Case Worker monitors a caseload of clients participating in a short-term life management program. The role establishes program plans and goals, evaluates clients’ progress through routine meetings with clients and/or staff, and advocates for clients to help them obtain services that support their ability to function in their environment. The Case Worker interviews applicants to assess program eligibility, completes needs assessments and intake and case plans, maintains case records and HMIS entries, and meets with clients to review progress. The position also plans or facilitates life management classes, mentors clients, supports their housing needs, coordinates referrals and discharge planning, and works with community agencies. The role prepares and maintains service statistics and reports. This position requires a Level 2 background screening. The work is generally performed seated in a normal office environment, with occasional walking, standing, and lifting or carrying light objects under 25 pounds for 5–10% of work time. The schedule is Monday through Friday, typically 8:30 a.m. to 4:30 p.m., 35 hours per week.

Requirements

Two years of college coursework from an accredited college or university in Social Work, Behavioral Science, or a related field, and two years of experience working in a social or public service environment with experience assisting the public; or an equivalent combination of education and experience providing the required knowledge, skills, and abilities.
Ability to work with members of the public exhibiting a range of behaviors.
Ability to interview clients and obtain pertinent information.
Ability to prepare and maintain accurate, complete case notes and client records.
Ability to plan, organize, and prioritize work to meet quality standards and deadlines.
Ability to build and maintain effective, professional working relationships with clients and community agencies.
Ability to meet attendance requirements.
Ability to read, write, and communicate in English, including clear and effective oral and written communication.
Ability to think clearly and quickly to maintain control of a client caseload.
Ability to manage multiple cases effectively without becoming frustrated or disorganized.
Ability to perform limited physical effort involving walking, standing, and lifting or carrying light objects weighing less than 25 pounds for 5–10% of work time.
Level 2 background screening required.

Responsibilities

Interview applicants to determine eligibility for program enrollment and refer those who are not appropriate for the program to other agencies.
Conduct needs assessments, obtain pertinent information, establish program goals, and develop intake and case plans for eligible clients.
Instruct clients in completing required paperwork, including goals and budget forms; complete orientation check-off forms, obtain releases of information when appropriate, and complete weekly social histories for new clients.
Prepare and maintain accurate and complete case records and logs, and enter pertinent information into the established Homeless Management Information System (HMIS).
Meet regularly with clients to discuss and evaluate progress, maintain up-to-date records of those discussions, receive incident reports, and enforce disciplinary actions for violations of house guidelines.
Plan, coordinate, and/or facilitate life management classes; obtain speakers and workshop presenters as needed.
Mentor clients and model proper hygiene, personal appearance, records retention, budget planning, and scheduling.
Assist clients in locating and securing affordable housing; conduct home visits when appropriate; ensure living quarters are furnished and maintained; coordinate needed repairs; and conduct routine inspections of living quarters and grounds.
Refer clients to appropriate Corps programs or other agencies based on their needs and program plans.
Complete discharge plans, transfer client file contents to non-active files, and prepare cards for follow-up mailings.
Attend community meetings with representatives of other agencies to explain the program, make client referrals, and maintain awareness of client progress.
Prepare and maintain statistical records of services and compile accurate monthly statistical reports.