Case Worker

The Salvation Army Central Territory•Rapid City, SD

About The Position

The Case Worker provides case management using The Salvation Army’s Pathway of Hope philosophy. Under the supervision of the Corps Officer, the role partners with clients and community organizations to provide needed services. The position also supports emergency food assistance, client records and reporting, donations, emergency funds, and seasonal Christmas assistance. Driving is an essential function, and the Case Worker supervises volunteers.

Requirements

High school diploma or equivalent.
At least two years of prior case work or related experience.
Ability to be flexible, prioritize, and work on multiple projects or tasks simultaneously.
Intermediate Microsoft Word and Excel skills and ability to access data systems through a web-based system.
Administrative skills, including use of standard office equipment, data entry, 10-key, attention to detail, and filing.
Good written and spoken communication skills and ability to maintain effective working relationships.
Mathematical skills, including addition, subtraction, multiplication, division, and use of common fractions and decimals.
Demonstrated ability to handle confidential matters.
Attention to detail, creative problem-solving skills, and strong independent judgment.
Pass all applicable background checks.
Possess a valid driver’s license from the state of residence and be approved through The Salvation Army Fleet Safety Program to drive a Salvation Army or personal vehicle on Salvation Army business.
Successfully complete The Salvation Army’s Case Manager Certification within 90 days of hire.
Meet physical requirements that include good speaking, hearing, and vision ability; manual dexterity; standing, bending, and reaching for extended periods; operating office equipment; potentially climbing, balancing, kneeling, crouching, or crawling; and occasionally lifting or moving more than 50 pounds.

Nice To Haves

College coursework in human services is preferred.

Responsibilities

Interview clients about their needs for assistance.
Network and collaborate with community agencies to achieve the best results for clients.
Maintain food pantry supplies for emergency food assistance.
Maintain client records by reviewing case notes and logging events and progress.
Prepare reports and statistics required by The Salvation Army.
Coordinate volunteers and community service workers who fill food orders and stock the pantry.
Keep the food pantry organized, clean, and stocked.
Coordinate pickup of donations related to Social Services.
Maintain an organized filing system for confidential client records, including backups of computerized data and required documentation in the SIMS system.
Facilitate disbursement of emergency assistance funds to clients throughout the year.
Plan and execute the process for providing Christmas Assistance to clients during the holidays.
Operate a multiline telephone system, direct incoming calls, provide information about available services, and take messages when appropriate personnel are unavailable.
Forward mail-appeal correspondence to Divisional Headquarters’ Direct Mail office.
Attend relevant training sessions as directed by the Corps Officer.
Process direct mail appeals and other donations in the SoftTrek program.
Drive as required for the role.
Perform other duties as assigned.