Case Worker/ Case Specialist

Collateral Recovery Team LLC•San Antonio, TX

2d•$16 - $18•Onsite

About The Position

Collateral Recovery Team is seeking a highly organized and dependable Caseworker to manage recovery assignments from intake through completion. This fast-paced administrative role supports recovery operations through accurate documentation, client communication, compliance, and coordination with field agents. Training will be provided for a candidate with strong organizational and communication skills. The position is primarily indoor and office-based, involving regular use of computers, recovery software platforms, and mobile communication tools. It is a fast-paced, deadline-driven environment that requires multitasking. Additional duties may be assigned, and responsibilities may be shared among team members based on operational needs.

Requirements

Be punctual, reliable, and detail-oriented.
Have strong organizational and time-management skills.
Be able to manage multiple cases simultaneously.
Have professional written and verbal communication skills.
Be able to work independently without micromanagement.
Have basic to intermediate computer proficiency, including email, data entry, and document management systems.
Be able to handle confidential information responsibly.
Have strong problem-solving skills and the ability to think critically.
Maintain a clean, professional appearance.

Nice To Haves

Bilingual Spanish is a plus, but not required.
Prior experience in repossession, collections, or transportation logistics is a plus, but not required.

Responsibilities

Manage recovery assignments from intake to completion.
Review and verify account information for accuracy and compliance.
Dispatch assignments to field agents and monitor progress.
Communicate professionally with lenders, forwarders, and clients regarding case status.
Maintain accurate documentation within company software systems.
Submit condition reports, updates, and required documentation to clients in a timely manner.
Ensure compliance with state laws, client guidelines, and company policies.
Process redemption requests and coordinate vehicle releases.
Handle sensitive customer information with confidentiality and professionalism.
Track timelines and ensure required updates are completed within service level expectations.
Assist with audits and internal reporting as needed.
Adjust schedules when volume increases.