Case Worker

THE SALVATION ARMY•Brent, FL

4d•$18 - $19•Onsite

About The Position

The Case Worker monitors an assigned caseload of clients participating in a short-term life management program. The role establishes program plans and goals, evaluates client progress through routine meetings with clients and/or staff, and advocates for clients to help them obtain services that support their ability to cope with their environment. The Case Worker determines applicant eligibility, conducts needs assessments, develops intake and case plans, and helps clients complete required paperwork. The position maintains client case records and HMIS information, meets with clients to assess progress, and plans or facilitates life management classes. It also supports clients with housing, referrals, discharge planning, and follow-up, while coordinating with community agencies and maintaining program statistics and reports. The position is full-time and regular, based in Pensacola, Florida. The typical schedule is Monday through Friday, 8:30 a.m. to 4:30 p.m., for 40 hours per week. A Level 2 background screening is required. Work is generally performed seated in a normal office environment, with occasional walking, standing, and lifting or carrying objects weighing less than 25 pounds.

Requirements

Two years of college coursework from an accredited college or university in Social Work, Behavioral Science, or a related field, and two years of experience working in a social or public service environment assisting the public; or an equivalent combination of education and experience providing the required knowledge, skills, and abilities.
Ability to work with members of the public exhibiting a range of behaviors.
Ability to interview clients and obtain relevant information.
Ability to prepare and maintain accurate, complete case notes and client records.
Ability to plan, organize, and prioritize work to meet quality standards and deadlines.
Ability to build and maintain effective, professional working relationships with clients and community agencies.
Ability to meet attendance requirements.
Ability to read, write, and communicate in English, clearly and effectively both orally and in writing.
Ability to think clearly and quickly to maintain control of a client caseload.
Ability to manage multiple cases effectively without becoming frustrated or disorganized.
Ability to lift and carry light objects weighing less than 25 pounds; limited physical effort involving walking, standing, lifting, and carrying is required for 5–10% of work time.
Must complete a Level 2 background screening.

Responsibilities

Interview applicants to determine eligibility for program enrollment according to established guidelines and requirements.
Conduct needs assessments, obtain relevant information, and establish program goals for eligible clients; refer unsuitable applicants to other agencies.
Develop intake and case plans, instruct clients in completing required paperwork, complete orientation check-off forms, obtain release-of-information forms when appropriate, and complete weekly social histories for new clients.
Prepare and maintain accurate, complete case records and logs, and enter relevant information into the Homeless Management Information System (HMIS).
Meet regularly with clients to discuss and evaluate progress and maintain up-to-date documentation; receive incident reports and enforce disciplinary actions for violations of house guidelines.
Plan, coordinate, and/or facilitate life management classes, and arrange speakers and workshop presenters as needed.
Mentor clients and model appropriate hygiene, personal appearance, records retention, budget planning, and scheduling.
Assist clients in locating and securing affordable housing; conduct home visits when appropriate; ensure living quarters are furnished and maintained; arrange repairs; and inspect living quarters and grounds.
Refer clients to appropriate Corps programs or other agencies according to their needs and program plans.
Complete discharge plans, transfer files to non-active status, and prepare follow-up mailing cards for clients exiting the program.
Attend community meetings with representatives of other agencies to explain the program, make referrals, and maintain awareness of client progress.
Maintain statistical records of services and prepare accurate monthly statistical reports.