Case Worker

THE SALVATION ARMY•Jacksonville, FL

1d•$18 - $20•Onsite

About The Position

The Case Worker provides social service assistance to eligible clients, including food, clothing, hygiene, transportation, and financial assistance. The role interviews clients to determine their needs and eligibility, conducts site inspections and visits, prepares accurate client records, enters data into tracking systems, and compiles periodic reports. The Case Worker refers clients to community agencies, maintains effective working relationships with those agencies, and ensures compliance with program policies and procedures. The position also works with the Social Service Worker/Volunteer Coordinator and Program Director/Manager to support smooth Center operations, and interacts with donors, partners, volunteers, clients, and the general public as needed. The Case Worker interviews clients seeking financial assistance and assesses eligibility under program guidelines. The role records relevant client information, completes applications, copies supporting documents, coordinates assistance with utility organizations and landlords, and prepares approved payment requests and vendor documents. It maintains timely, accurate, and confidential client records, including case histories, and enters information into the HMIS database and applicable spreadsheets. The Case Worker is the primary client contact and coordinator for seasonal programs, including Camp Keystone, the Smart Start Back to School Program, Thanksgiving Baskets, and the Senior Angel Tree program. The position contacts clients, receives and processes applications, and helps ensure program participants are served effectively. Work takes place in a busy, open community center and includes visits to clients’ homes for inspections or case-work follow-up.

Requirements

High school diploma or GED.
Two years of experience working in a social or public service environment, including experience assisting the public, or an equivalent combination of training and experience that provides the required knowledge, skills, and abilities.
Valid state driver’s license.
Level 2 background screening.

Responsibilities

Provide eligible clients with social service assistance in areas including food, clothing, hygiene, transportation, and financial assistance.
Interview clients to assess needs and determine eligibility for services and financial assistance under program guidelines and restrictions.
Record client dispositions and pertinent information, including income, expenses, family history, and work history.
Complete client applications and photocopy relevant supporting documents, such as income statements, utility bills, and leases.
Contact utility organizations and landlords to arrange and process financial assistance.
Prepare check requests and vendor documents and send them to applicable parties after approval.
Prepare, maintain, and update accurate and timely client records and confidential case history files; obtain client signatures as needed.
Enter client data into the HMIS database and applicable spreadsheets, and compile periodic reports.
Conduct site inspections and client home visits for inspections or case-work follow-up.
Refer clients to community agencies and maintain effective working relationships with those agencies.
Coordinate seasonal programs, including Camp Keystone, Smart Start Back to School Program, Thanksgiving Baskets, and the Senior Angel Tree program; contact clients and process applications.
Ensure compliance with program policies and procedures and help support smooth Center operations.
Interact with donors, partners, volunteers, clients, and the general public as needed.