Case Worker/ Case Specialist

Collateral Recovery Team LLC•San Antonio, TX

1d•$16 - $18•Onsite

About The Position

Collateral Recovery Team is seeking a highly organized and dependable Caseworker to join its operations team. This fast-paced administrative role manages recovery assignments from intake through completion, supporting successful recovery operations through accurate documentation, client communication, compliance, and coordination with field agents. Training will be provided to the right candidate with strong organizational and communication skills. The role is primarily office-based and involves regular use of computers, recovery software platforms, and mobile communication tools. It is a fast-paced, deadline-driven environment that requires multitasking. Additional duties may apply, and responsibilities may be shared among team members according to operational needs.

Requirements

Punctual, reliable, and detail-oriented.
Strong organizational and time-management skills.
Ability to manage multiple cases simultaneously.
Professional written and verbal communication skills.
Ability to work independently without micromanagement.
Basic to intermediate computer proficiency, including email, data entry, and document management systems.
Ability to handle confidential information responsibly.
Strong problem-solving skills and critical-thinking ability.
Ability to adjust schedules when volume increases.
Clean, professional appearance.

Nice To Haves

Bilingual Spanish is a plus but is not required.
Prior experience in repossession, collections, or transportation logistics is a plus but is not required.

Responsibilities

Manage recovery assignments from intake to completion.
Review and verify account information for accuracy and compliance.
Dispatch assignments to field agents and monitor progress.
Communicate professionally with lenders, forwarders, and clients regarding case status.
Maintain accurate documentation in company software systems.
Submit condition reports, updates, and required documentation to clients in a timely manner.
Ensure compliance with state laws, client guidelines, and company policies.
Process redemption requests and coordinate vehicle releases.
Handle sensitive customer information confidentially and professionally.
Track timelines and ensure required updates are completed within service level expectations.
Assist with audits and internal reporting as needed.
Perform additional duties and share responsibilities with team members based on operational needs.