Case Worker

Alliance for Community Empowerment Inc•Norwalk, CT

15h•$18 - $24

About The Position

The Case Worker, in the Supportive Services department, supports individuals and families by connecting them to essential services and resources that promote self-sufficiency and well-being. The role involves direct client engagement, case management, outreach, and collaboration with community partners to ensure clients receive needed support. The position reports to the Program Coordinator / Caseworker Supervisor and is classified as non-exempt.

Requirements

Bachelor's degree in Human Services or a related field and at least one year of experience in human services; or an associate degree in Human Services or a related field and at least two years of experience; or a high school diploma and three years of experience in human services.
Knowledge of social service and health agencies in the Alliance service area.
Strong verbal, written, and interpersonal communication skills.
Proficiency in computer systems, including case management software.

Nice To Haves

Bilingual communication skills (oral and written).

Responsibilities

Conduct client interviews, assess eligibility, and enroll individuals and families in agency programs in accordance with applicable grant requirements.
Assist clients in developing service plans and SMART goals to improve their circumstances and achieve self-sufficiency.
Provide referrals and follow up with community resources to address clients' barriers.
Conduct follow-ups with clients as needed to monitor progress.
Advocate for individuals and families to ensure they receive necessary support.
Use CAPTAINS case management and other required software proficiently.
Maintain knowledge of local community partners and foster strong referral partnerships.
Provide case management services at all Alliance for Community Empowerment locations.
Be flexible to cover various locations, conduct outreach, and participate in community events.
Perform other related duties as assigned.