Residential Case Worker

Brown Medicine•Central Falls, RI

1d•Onsite

About The Position

The Residential Case Worker helps residents achieve success, satisfaction, and ownership in their living and working environments through skills training and relationship building. The role maintains a safe, clean, and therapeutic residential setting and provides client-driven services focused on quality care and recovery. Employees are expected to model Brown University Health’s values of Compassion, Accountability, Respect, and Excellence, and demonstrate the core Success Factors: Instill Trust and Value Differences, Patient and Community Focus, and Collaborate. The position provides daily living and community-integration skills training, coordinates and monitors treatment services, and participates in client treatment planning and progress reviews. It also supports household operations, responds to medical, psychiatric, and behavioral crises, and helps maintain safety and security across residential programs. Staff may be assigned to cover shifts at different residential programs and must remain on shift until appropriately relieved. The role requires a high school diploma or GED, flexibility to work assigned schedules including weekends and holidays, and the ability to perform routine household tasks. The employee must be able to obtain and maintain CPR certification and first-aid training, monitor client vital signs as required, and maintain a valid chauffeur’s license for transporting clients and responding to emergencies. The position involves physical activity, including occasionally lifting or moving up to 35 pounds. The listed work type is a rotating first-shift schedule with alternate weekends and holidays required; the work shift is day, with eight daily hours. Driving is required.

Requirements

High school diploma or GED.
Ability to maintain flexibility and work the schedule as posted and assigned, including weekends and holidays.
Ability to perform routine household chores involving some lifting and bending.
Ability to communicate face to face and by telephone with clients and staff.
Ability to obtain and maintain CPR certification and first-aid training, and monitor client vital signs as required.
Valid chauffeur’s license and ability to use a program van or personally owned vehicle to transport clients when necessary.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to complete required clinical and administrative documentation and write correspondence, reports, and care plans.
Ability to present information effectively in one-on-one and group situations to clients and employees.
Ability to access emergency resources and manage crisis situations to ensure the safety of clients and colleagues.
Ability to maintain knowledge of organizational policies, procedures, protocols, and guidelines and ensure compliance.
Ability to solve practical problems and handle situations with limited standardization.
Ability to interpret written, oral, and diagram-based instructions.
Ability to successfully complete required training and certifications.
Sufficient oral and written communication skills, including speech, grammar, spelling, and legibility, for effective communication.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals, manually or with a calculator.
Must protect confidential client information and access or disclose it only as necessary for job duties and in accordance with assigned access levels and agency policies.
Must comply with agency ethics, codes of conduct, policies, procedures, protocols, and guidelines.
Must respect the sensitive and private nature and legal status of client information.
Ability to meet the physical demands of the role, including occasionally lifting or moving up to 35 pounds.

Responsibilities

Cover assigned shifts at any residential program, including traveling between programs when needed.
Facilitate activities-of-daily-living and community-integration skill building, including medication routines, budgeting, self-preservation, and transportation.
Provide opportunities for clients to practice skills and participate in collaborative learning.
Participate in multidisciplinary development and implementation of client treatment plans and progress reviews, involving clients whenever possible.
Provide, coordinate, and monitor treatment services for assigned clients in accordance with treatment plans, including documented contacts with clients, families, staff, consultants, and outside service providers.
Monitor the effectiveness of care by comparing services provided with treatment-plan outcomes.
Provide shift coverage, including household maintenance, cleaning, meal preparation, crisis response, conflict resolution, and symptom management.
Attend required supervision and team meetings.
Maintain current knowledge of agency policies and procedures.
Check door and window locks and know residents’ whereabouts during the work shift to help ensure office and residential program safety and security.
Schedule and facilitate treatment-plan meetings; use assessments, diagnostic results, medical records, and client, family, and provider participation to develop and document assessments and treatment plans or reviews in accordance with agency policy.
Screen for substance abuse and provide assessment, treatment planning, counseling or education, and referral as indicated.
Remain on shift until appropriately relieved by another staff member, which may result in working two consecutive shifts as designated by a supervisor.
Perform other duties as assigned or needed.
Transport clients to day-activity programs, medical, other, and clinical appointments when necessary, and respond to medical emergencies and disaster evacuations.