Residential Case Worker

GHI Gateway Healthcare•Central Falls, RI

5d•Onsite

About The Position

The Residential Case Worker supports residents’ success, satisfaction, and ownership of their living and working environments through skills training and relationship building. The role helps maintain a safe, clean, therapeutic residential setting and provides client-driven services to support quality care and recovery. Employees are expected to model Brown University Health’s values of Compassion, Accountability, Respect, and Excellence and demonstrate the core Success Factors: Instill Trust and Value Differences, Patient and Community Focus, and Collaborate. The position may cover shifts at any residential program, including traveling between programs. The worker facilitates daily living and community-integration skills, participates in treatment planning and reviews, coordinates and monitors services, provides shift coverage, and responds to medical, psychiatric, and behavioral crises. The role includes household maintenance, cleaning, meal preparation, documentation, and maintaining the safety and security of residents and program facilities. The worker must be available for first and second shifts, weekends, and holidays, and may need to remain on shift until properly relieved, potentially working two consecutive shifts. The position is based at 200 Central Street, Central Falls, Rhode Island. It is an eight-hour day-shift role with a rotating schedule and alternate weekends and holidays required. Driving is required.

Requirements

High school diploma or GED.
Flexibility to work the posted and assigned schedule, including weekends and holidays.
Ability to perform routine household chores involving some lifting and bending.
Ability to communicate face-to-face and by telephone with clients and staff.
Ability to obtain and maintain CPR certification and first-aid training, and monitor client vital signs as required.
Valid chauffeur’s license and ability to use a program van or personally owned vehicle to transport clients as needed.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to complete clinical and administrative documentation and write correspondence, reports, and care plans.
Ability to present information effectively in one-on-one and group settings to clients and employees.
Ability to access emergency resources and manage crisis situations while ensuring safety.
Ability to maintain knowledge of organizational policies, procedures, protocols, and guidelines and ensure compliance.
Ability to solve practical problems in situations with limited standardization and interpret written, oral, and diagrammatic instructions.
Ability to successfully complete required training and certifications.
Sufficient oral and written communication skills, including speech, grammar, spelling, and legibility, for effective communication.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals, manually or with a calculator.
Ability to handle sensitive and private client information appropriately and access, use, disclose, or request it only as necessary for job duties and authorized access levels.
Ability to meet the physical demands of the position, including occasional lifting or moving of up to 35 pounds.

Responsibilities

Cover shifts as assigned at any residential program, including traveling between programs.
Facilitate activities of daily living and community-integration skill building, including supervising and teaching medication routines, budgeting, self-preservation, and transportation skills.
Provide opportunities for clients to practice skills and learn collaboratively.
Participate in multidisciplinary team development and implementation of client treatment plans and progress reviews, involving clients whenever possible.
Provide, coordinate, and monitor treatment services for assigned clients in accordance with treatment plans, including documented contacts with clients, families, Gateway staff, consultants, and external service providers.
Monitor the effectiveness of services by comparing services provided with treatment-plan outcomes.
Provide shift coverage, including household maintenance, cleaning, meal preparation, assistance with medical, psychiatric, and behavioral crises, conflict resolution, and symptom management.
Attend supervision and team meetings as required.
Maintain current knowledge of agency policies and procedures.
Work first and second shifts, weekends, and holidays as scheduled or assigned.
Help ensure office areas and residential programs are safe and secure by checking doors and windows and knowing residents’ whereabouts during the shift.
Schedule and facilitate treatment-plan meetings; use assessment information, diagnostic results, medical records, and client, family, and provider participation to develop and document assessments and treatment plans or reviews.
Screen for substance abuse and provide assessment, treatment planning, counseling or education, and referrals as indicated.
Remain on shift until appropriately relieved by another staff member, which may result in working two consecutive shifts as designated by a supervisor.
Complete other duties as assigned or needed.
Transport clients using a program van or personal vehicle to day-activity programs, medical appointments, other appointments, clinical appointments, and, when necessary, in response to medical emergencies or disaster evacuations.
Obtain and maintain CPR certification and first-aid training, and monitor client vital signs as required.
Complete required clinical and administrative documentation, correspondence, reports, and care plans.
Access emergency resources to manage crises and help ensure the safety of clients and colleagues.
Follow agency ethics, codes of conduct, confidentiality obligations, policies, procedures, protocols, and guidelines.