Case Worker I (9301)

The Salvation Army•Richmond, VA

About The Position

The Case Worker I provides comprehensive, structured case management services to residents of an emergency shelter. The role learns and adapts to each resident’s history to determine an effective approach, develops comprehensive program plans and goals, and evaluates residents’ progress through individual sessions and diagnostic tools. The Case Worker advocates for community resources and services that can help residents resolve or ameliorate the underlying causes of homelessness. The position works Monday through Friday, 8:00 a.m. to 4:30 p.m., for 40 hours per week. Work is performed in a shelter facility. Duties are usually performed seated, with occasional standing or walking; limited physical effort is required for walking, standing, and lifting or carrying light objects under 25 pounds.

Requirements

Associate degree in social work, human services, or a related field from an accredited college or university, and one year of experience providing direct case management social services, including assessing residents’ needs and developing individual, comprehensive, long-term recovery action plans using a wide variety of resources; or an equivalent combination of training and experience that provides the required knowledge, skills, and abilities.
Ability to meet attendance requirements.
Ability to read, write, and communicate in English.
Ability to communicate clearly and effectively orally and in writing.
Ability to manage multiple cases effectively and efficiently without becoming frustrated or disorganized.
Ability to perform limited physical effort involving walking, standing, and lifting or carrying light objects weighing less than 25 pounds.

Responsibilities

Conduct resident intake and an initial needs assessment when residents enter the shelter.
Provide linens, toiletries, and hygiene products, replenishing them as needed during residents’ stays.
Meet individually with residents to discuss and evaluate their progress, feelings, impressions, changes, and personal growth or development.
Prepare accurate and current records documenting resident progress and development.
Prepare and maintain case records and logs, ensure their accuracy and completeness, and enter relevant information into the Homeward Community Information System (HCIS).
Refer residents to additional counseling resources when needed.
Maintain awareness of residents’ progress with external case management professionals and work as a team to address residents’ holistic needs.
Develop comprehensive program plans and goals, evaluate progress using one-on-one sessions and diagnostic tools, and advocate for community resources and services.