Part- Time Case Worker/ POH (Anderson)

The Salvation Army USA Central Territory•Anderson, IN

4d•Onsite

About The Position

The Pathway of Hope Case Manager provides strengths-based case management and coordinates services for families and individuals participating in Pathway of Hope in Madison County, Indiana. The Case Manager works collaboratively with the Anderson Corps Social Worker to address identified family needs through a client-centered, holistic approach and to support The Salvation Army’s mission. The role delivers individualized Pathway of Hope services, including participant screening and intake, goal setting and action planning, follow-up meetings, referrals to internal and external services, progress monitoring, transition planning, and timely documentation in the SIMS electronic data management system. The Case Manager promotes participant engagement, completes required assessments, coordinates with the local team, and supports successful transitions and follow-up after program completion. This position has no supervisory responsibility. Work is performed in an office and community center environment. The role includes physical activities such as speaking, hearing, seeing, manual dexterity, lifting, pulling and pushing materials up to 25 pounds, and potentially bending, squatting, walking, and standing for extended periods. Employees are expected not to undermine The Salvation Army’s religious mission.

Requirements

Some college work in social work, psychology, or a related human services field.
At least six months of experience in social services and/or case management.
Valid driver’s license and ability to maintain The Salvation Army Driver’s qualification standard.
Complete Safe From Harm training within the first 60 days of employment.
Complete the Case Worker Certification Program within 30 days of hire.
Complete SIMS (Service Point) data training within 30 days of hire.
Complete Turbostats (statistical data) training within 60 days of hire.
Ability to speak, write, and understand English sufficiently to communicate effectively with leadership, field personnel, and clientele.
Computer proficiency with Microsoft products and ability to learn electronic reporting systems.
Strong organizational skills.
Ability to work effectively with individuals from diverse cultures and socioeconomic backgrounds.
Ability to meet physical requirements that include good speaking, hearing, and vision ability; excellent manual dexterity; lifting, pulling, and pushing materials up to 25 pounds; and potentially bending, squatting, walking, and standing for extended periods.
Agree not to act as an employee in a way that undermines The Salvation Army’s religious mission.
A background check is required; results will be reviewed.

Nice To Haves

Basic-level knowledge of Spanish.
Candidates who are back-to-work, U.S. Veterans, people with disabilities, people impacted by the justice system, and people without a college degree are encouraged to apply.

Responsibilities

Deliver individualized Pathway of Hope services, including participant prescreening and intake.
Link participants with a Pastoral Care Representative for pastoral care, counseling, and support.
Collaborate with participants to set goals and develop change-oriented action plans.
Conduct follow-up case management meetings, scheduling weekly meetings and reducing face-to-face contact as appropriate during transition.
Refer participants to internal and external services and coordinate linkage to resources that support their goals.
Monitor and document participants’ progress toward their action-plan goals.
Develop plans to address transition needs and support successful program completion and closure.
Enter family demographic and outcome data and other required documentation accurately and promptly in SIMS and other required formats.
Promote Pathway of Hope services to people receiving services at the local site and to community organizations; engage participants as collaborative partners.
Complete intake and required assessments, including demographic information, URICA, Working Together Agreement, Herth Hope, Sufficiency Matrix, and Strengths Assessment; coordinate with the POH team to ensure completion of the Spiritual Assessment and provision of Pastoral Care.
Meet weekly with the local team to coordinate participant services, community linkages, intake processes, intervention strategies, and program reporting data.
Educate participants early about completion requirements and available services, and conduct exit and follow-up assessments and surveys after program completion.
Provide guidance and promote the spiritual dimension of Salvation Army social services, emphasizing Christian influence and evangelism.
Perform other tasks as assigned by leadership.