Care Manager Jobs

About The Position

Requirements

• Bachelor’s degree from a four-year college or university, or four years of equivalent experience.
• At least 2 years of experience in cross-functional project/program management, process engineering, or technology evaluation roles within care, operations, or product management.
• At least 2 years of experience with Google Suite products.
• At least 2 years of experience with data analysis and building business or financial justification models.
• Experience evaluating care applications, optimizing agent workflows, and managing technology programs in operations environments.
• Ability to participate in at least one in-person interview.

Responsibilities

• Anticipate customer and care agent needs across lines of business and help shape and maintain the 6–12 month strategic roadmap with senior leadership.
• Combine contact analytics and frontline feedback to research care workflows, identify systemic pain points, and model potential operational impacts.
• Evaluate internal tools and third-party applications to determine optimal solutions.
• Partner with Finance to develop ROI models, cost-benefit analyses, and business cases.
• Facilitate agent roundtables and feedback sessions across business units, using agent insights to guide desktop design and application enhancements.
• Serve as a subject matter expert on products, operational processes, and agent tools for the CXO organization and cross-functional partners.
• Integrate AI capabilities, including Generative AI/LLMs, agent-assist bots, and automated workflows, to improve application efficiency.
• Drive complex program initiatives independently from initial concept through execution.

Benefits

• Flexible spending accounts
• HSA
• 401(k) plan with company match
• Employee stock purchase plan
• Career opportunities
• Flexible time away plan