Manager Patient Care Services 2 RN, Emergency Department-Mount Sinai Morningside-Full Time-Evenings

Mount Sinai Health System•New York, NY

9d•$157,963 - $197,317

About The Position

The Nurse Manager is responsible for managing nursing practice and operations in a designated service setting, here the Emergency Department. The role oversees clinical nursing practice, staff recruitment and retention, labor relations, supply chain and budgets, daily staffing, performance evaluations, quality improvement, staff education, medical-record documentation, regulatory compliance, and patient-safety solutions and corrective-action plans. The Nurse Manager collaborates with healthcare professionals to coordinate patient care from admission through discharge as appropriate to the setting. Working closely with the Nursing Director, physician dyad partner, and staff, the manager ensures high standards of patient care and responsiveness to the needs of patients, families, and the organization. The role also provides clinical and administrative leadership for patient experience, quality and safety, staffing and operations, workforce development, and professional nursing practice.

Requirements

Bachelor of Science with a major in nursing required.
Licensed registered nurse with current registration in New York State.
Relevant clinical competence in the assigned area of nursing practice.
Basic Life Support (BLS), issued by the American Heart Association.
Advanced Cardiovascular Life Support (ACLS), issued by the American Heart Association.
Pediatric Advanced Life Support (PALS), issued by the American Heart Association.
Trauma Nursing Core Course (TNCC).

Nice To Haves

Master’s degree in nursing or a health-related field.
Three to five years of nursing clinical-care experience with Charge Nurse or supervisory experience.
Board certification in a clinical specialty or leadership.
Certified Emergency Nurse (CEN) certification.

Responsibilities

Lead nursing practice using Mount Sinai’s Professional Practice Model of Relationship Centered Care and Modified Primary Nursing, and promote a positive patient experience.
Role-model, integrate, validate, and assess staff competency in Hourly Care Checks; provide feedback and conduct patient and staff rounding.
Communicate patient-experience and staff-engagement information, interpret scores and benchmarks, and support action planning and improvement.
Collaborate with physician dyads and interdisciplinary teams; participate in shift huddles and care rounds, identify high-risk patients, escalate concerns, and address barriers to safe and timely care and discharge.
Follow up on patient and family concerns and initiate service recovery, escalating issues to nursing leadership or Patient Relations as needed.
Promote patient-centered care that considers patients’ values, preferences, cultural diversity, needs, and knowledge.
Plan and lead a safe, therapeutic, efficient, and patient-centered care environment; investigate practice or operational variances and implement corrective actions and safety solutions.
Monitor quality, safety, throughput, length-of-stay, discharge, and patient-experience measures; lead improvement initiatives using Lean principles, Daily Management Boards, and high-reliability practices.
Promote a fair and open Just Culture, respond to safety hazards, maintain clinical documentation and competency compliance, and lead staff participation in quality, safety, and mandated compliance initiatives.
Oversee unit operations, staffing, patient access and flow, support services, interdisciplinary collaboration, resource use, and financial stewardship.
Ensure staffing and operations comply with applicable regulations, collective bargaining agreements, and regulatory and professional standards; collaborate with the Center-led Staffing Department and physician dyads.
Monitor staffing trends and workforce metrics, optimize workforce deployment, support retention, and minimize reliance on premium labor while maintaining appropriate staffing and clinical expertise.
Manage recruitment, position control, staff performance evaluations, orientation, competency requirements, coaching, counseling, discipline, and probationary evaluations.
Implement and monitor salary and supply budgets, capital equipment allocation, and availability and maintenance of nursing equipment and supplies.
Interpret and implement collective bargaining agreements and system and hospital policies; participate in disciplinary processes and respond to protests of assignment.
Conduct staff meetings, maintain meeting minutes, communicate operational changes and compliance requirements, recognize staff contributions, and facilitate organizational change and shared governance.
Provide professional nursing leadership, support evidence-based practice and lifelong learning, serve as a role model and preceptor, and participate in professional organizations and committees.