Manager Patient Care Services 2,RN-Emergency Department-Mount Sinai West-Full Time-Days

Mount Sinai Health System•New York, NY

3d•$157,963 - $197,317•Onsite

About The Position

The Nurse Manager is responsible for managing nursing practice and operations in the assigned Emergency Department service setting. The role oversees clinical nursing practice, recruitment and retention, labor relations, supply chain and budget, daily staffing, employee performance, quality improvement, staff education, medical-record documentation, regulatory compliance, and patient-safety corrective action plans. The Nurse Manager collaborates with multiple professionals to coordinate patient care throughout the admission-to-discharge process, as appropriate to the setting. Working closely with the Nursing Director, physician dyad partner, and staff, the manager ensures high standards of care and responsiveness to patient, family, and organizational needs. The role leads patient-centered nursing practice, patient-experience initiatives, quality and safety improvement, and unit operations. It includes administrative and clinical oversight of staffing, patient access and flow, support services, resource use, budgets, workforce management, staff development, and regulatory compliance. The manager also supports professional development, evidence-based practice, shared decision-making, and a respectful, inclusive workplace.

Requirements

Bachelor of Science degree with a major in nursing.
Current New York State registered nurse license and registration.
BLS and ACLS through the American Heart Association.
Relevant clinical competence in the assigned area of nursing practice.

Nice To Haves

Master’s degree in nursing or a health-related field.
Three to five years of nursing clinical care with Charge Nurse or supervisory experience.
Board certification in a clinical specialty or leadership.

Responsibilities

Lead nursing practice according to the Professional Practice Model of Relationship Centered Care and the Care Delivery Model of Modified Primary Nursing.
Model, integrate, assess, and provide feedback on Hourly Care Checks; conduct daily patient rounds Monday through Friday and weekly staff rounds.
Communicate patient-experience and staff-engagement information and use it to develop and implement action plans.
Collaborate with the physician dyad, interdisciplinary care team, and nursing leadership; escalate concerns and follow up on patient concerns, including service recovery.
Facilitate patient-centered processes such as admission or visit welcomes, bedside shift reports, care checks, medication reviews, and discharge wrap-ups.
Participate in communication huddles and interdisciplinary care rounds; identify high-risk patients and support evidence-based care, transitions, discharge planning, and efficient access to care.
Interpret patient-experience scores and benchmarks, keep staff informed, and oversee patient-experience performance indicators through the Story Board process within the Data Management Board.
Plan and lead a safe, therapeutic, efficient, patient-centered care environment.
Investigate practice or operational variances, participate in RCA/Patient Safety Solutions processes, and implement corrective action plans.
Monitor quality, safety, and throughput metrics and lead continuous-improvement initiatives using Lean methodology, Daily Management Boards, and Leader Standard Work.
Foster a fair and open Just Culture, lead interdisciplinary quality-improvement teams, review performance and compliance, and respond to safety hazards or gaps in best practice.
Monitor clinical documentation and information technology-related gaps, lead staff participation in safety and compliance initiatives, and maintain staff competency evaluations.
Support implementation of departmental mission, vision, goals, and objectives and provide administrative and clinical oversight of operations.
Oversee staffing, patient access and flow, support services, interdisciplinary collaboration, resource utilization, and financial stewardship.
Ensure compliance with staffing regulations, collective bargaining agreements, regulatory requirements, and applicable staffing standards.
Work with the Center-led Staffing Department to meet staffing grids and optimize workforce deployment; monitor workforce metrics and support retention and internal resource utilization.
Develop recruitment and retention strategies, maintain position control, and manage recruitment of qualified staff.
Implement and monitor salary and supply budgets, including capital equipment allocation; monitor nursing equipment and supply availability and maintenance.
Evaluate, mentor, coach, counsel, and discipline staff; evaluate newly hired or transferred staff and participate in probation decisions.
Complete annual performance appraisals and performance-improvement plans, and communicate feedback to nursing leadership.
Interpret and implement collective bargaining agreements and system and hospital policies; collaborate with Nursing and Labor Relations on disciplinary actions and act as a management witness when needed.
Ensure staff complete orientation goals, progress reports, and annual competencies; participate in competency planning and conduct staff meetings, maintaining meeting minutes.
Recognize staff contributions, facilitate organizational change, lead shared decision-making and governance, and address protests of assignment in accordance with the collective bargaining agreement.
Maintain compliance with applicable regulatory, accreditation, and professional practice standards, including those of NYSDOH and The Joint Commission.
Serve as a clinical leader and role model; support colleagues, patients, families, and healthcare teams; incorporate ethical principles and promote scholarship, learning, and innovation.
Acquire and disseminate role- and specialty-related knowledge, lead shared decision-making through councils and committees, serve as a preceptor, apply evidence-based practice, and contribute to professional nursing organizations.