Manager Patient Care Services 2,RN-Emergency Department-Mount Sinai West-Full Time-Days

Mount Sinai Health System•New York, NY

About The Position

The Nurse Manager manages nursing practice and operations in the Emergency Department, including clinical nursing practice, staff recruitment and retention, labor relations, supply chain and budget, daily staffing, employee performance, quality improvement, staff education, medical-record documentation, regulatory compliance, and patient-safety solutions. The role collaborates with multiple professionals to coordinate patient care throughout the admission-to-discharge process and works closely with the Nursing Director, unit dyad partner, and staff to maintain high standards of care and respond to patient, family, and organizational needs. The Nurse Manager leads patient-centered nursing practice and patient-experience initiatives; promotes safe, effective, and evidence-based care; oversees operational and administrative activities; and supports staff development, engagement, and professional practice. Responsibilities include monitoring quality, safety, patient-experience, staffing, and workforce metrics; managing budgets and resources; maintaining regulatory compliance; and leading improvement efforts across the assigned service setting.

Requirements

Bachelor of Science degree with a major in nursing.
Licensed as a registered nurse with current registration in New York State.
Relevant clinical competence in the assigned area of nursing practice.
BLS and ACLS certification through the American Heart Association.
3–5 years of nursing clinical-care experience with Charge Nurse or supervisory experience preferred.

Nice To Haves

Master’s degree in nursing or a health-related field.
Board certification in a clinical specialty or leadership.

Responsibilities

Lead nursing practice using the Professional Practice Model of Relationship Centered Care and the Modified Primary Nursing care-delivery model.
Model, integrate, observe, and assess Hourly Care Checks, providing staff feedback and coaching.
Round on identified patients daily Monday through Friday and on staff weekly; communicate patient-experience and staff-engagement information and support action planning.
Collaborate with the physician dyad and interdisciplinary care teams, escalating concerns and following up on patient concerns and service recovery.
Facilitate patient-centered care processes, shift communication huddles, interdisciplinary rounds, care transitions, and discharge planning.
Communicate patient-experience scores, benchmarks, and opportunities for improvement to staff; identify and monitor patient-experience performance indicators through the Data Management Board process.
Plan and lead a safe, therapeutic, efficient, patient-centered care environment across assigned settings.
Investigate practice or operational variances, participate in root-cause analysis and Patient Safety Solutions processes, and implement corrective actions.
Monitor quality, safety, throughput, length-of-stay, and discharge metrics; lead quality-improvement initiatives using Lean methods and high-reliability principles.
Promote a fair and open Just Culture, address safety hazards, support compliance measures, and maintain staff competency and clinical documentation standards.
Provide administrative and clinical oversight of staffing, patient access and flow, support services, interdisciplinary collaboration, resource utilization, and financial stewardship.
Ensure compliance with staffing regulations, collective bargaining agreements, regulatory requirements, and applicable accreditation and professional practice standards.
Work with the Center-led Staffing Department to meet staffing grids and optimize workforce deployment; monitor staffing trends and implement data-driven workforce recommendations.
Lead recruitment and retention strategies, manage position control, and support internal resource use while monitoring staffing quality and safety.
Manage unit salary and supply budgets, capital equipment allocation, and the availability and maintenance of nursing equipment and supplies.
Evaluate, mentor, coach, counsel, and discipline staff as needed; assess new or transferred staff and participate in probationary decisions and annual performance appraisals.
Ensure staff orientation, weekly progress reporting, and annual competency requirements are met; conduct staff meetings and maintain meeting minutes.
Interpret and implement collective bargaining agreements and system and hospital policies; respond to assignment protests and participate in disciplinary processes as needed.
Facilitate organizational change, shared governance, staff engagement, and staff recognition for quality, safety, and compliance contributions.
Promote clinical excellence, ethical decision-making, scholarship, lifelong learning, evidence-based practice, and professional development.
Serve as a professional role model and preceptor for new leadership staff and students, and participate in professional organizations and committees.