Manager Patient Care Services 2,RN-Emergency Department-Mount Sinai West-Full Time-Days

Mount Sinai Health Systems•New York, NY

3d•$157,963 - $197,317

About The Position

The Nurse Manager is responsible for managing nursing practice and operations in a designated clinical service setting, in this case the Emergency Department. Responsibilities include clinical nursing practice, recruitment and retention, labor relations, supply chain and budget management, daily staffing, employee performance evaluation, quality improvement, staff education, medical record documentation, regulatory compliance, and patient safety plans. The Nurse Manager collaborates with the Nursing Director, physician dyad partner, staff, and other professionals to coordinate patient care throughout the admission-to-discharge process, as appropriate to the setting. The role supports high standards of patient care and responsiveness to the needs of patients, families, and the organization. The position also provides clinical and administrative leadership for patient experience, quality and safety, daily operations, workforce management, regulatory compliance, and professional development.

Requirements

Bachelor of Science degree with a major in nursing.
Current New York State registered nurse license and registration.
Relevant clinical competence in the assigned area of nursing practice.
BLS and ACLS through the American Heart Association.

Nice To Haves

Master's degree in nursing or a health-related field.
3–5 years of nursing clinical care experience with Charge Nurse or supervisory experience.
Board certification in a clinical specialty or leadership.

Responsibilities

Lead nursing practice using the Professional Practice Model of Relationship Centered Care and the Modified Primary Nursing care delivery model.
Role-model and assess staff performance in Hourly Care Checks; provide feedback and validate practice through observation and patient feedback.
Round on identified patients Monday through Friday and on staff weekly; communicate patient experience and staff engagement information to inform action plans.
Collaborate with the physician dyad, interdisciplinary teams, and other care professionals; escalate concerns and follow up on patient concerns and service recovery.
Facilitate patient-centered care processes, shift communication huddles, interdisciplinary care rounds, transitions of care, and discharge planning.
Communicate patient experience scores and benchmarks, identify performance indicators, and oversee improvement through the Story Board process and Data Management Board.
Plan and lead a safe, therapeutic, efficient, patient-centered care environment and participate in quality, safety, and experience improvement initiatives.
Investigate practice and operational variances, participate in root cause analysis and Patient Safety Solutions processes, and implement corrective actions.
Monitor quality, safety, throughput, length-of-stay, discharge, and documentation metrics; lead improvement work using Lean methodology and high-reliability principles.
Ensure staff participation in quality and safety initiatives, mandated compliance measures, and competency evaluations; foster a fair and open Just Culture.
Provide administrative and clinical oversight of staffing, patient access and flow, support services, interdisciplinary collaboration, resource utilization, and financial stewardship.
Ensure compliance with staffing regulations, collective bargaining agreements, regulatory requirements, and applicable hospital, accreditation, and professional practice standards.
Work with the Center-led Staffing Department and physician dyads to meet staffing grids, optimize workforce deployment, and support retention and labor-management strategies.
Monitor staffing trends and workforce metrics and implement data-driven recommendations; recruit and retain qualified staff and maintain position control.
Manage unit salary and supply budgets and capital equipment allocation; monitor the availability and maintenance of nursing equipment and supplies.
Evaluate, mentor, coach, counsel, and discipline staff as needed; participate in probationary decisions, complete performance appraisals, and prepare performance improvement plans.
Ensure staff orientation, weekly progress reporting, and annual competency requirements are met; conduct staff meetings and maintain meeting records.
Interpret and implement collective bargaining agreements and system and hospital policies; respond to assignment protests and act as a management witness in disciplinary activities.
Lead shared decision-making, shared governance, staff engagement, organizational change, and unit or departmental initiatives.
Serve as a clinical leader, role model, preceptor, and advocate for scholarship, lifelong learning, evidence-based practice, ethical decision-making, and professional nursing participation.