Manager Patient Care Services 2 RN, Emergency Department-Mount Sinai Morningside-Full Time-Evenings

Mount Sinai Health Systems•New York, NY

9d•$157,963 - $197,317

About The Position

The Nurse Manager is responsible for managing nursing practice and operations in a designated service setting, in this role the Emergency Department. Responsibilities include clinical nursing practice, staff recruitment and retention, labor relations, supply chain and budget management, daily staffing, employee performance evaluation, quality improvement, staff education, medical record documentation, regulatory compliance, and patient safety corrective-action plans. The Nurse Manager collaborates with multiple professionals to coordinate patient care from admission through discharge, as appropriate to the setting. Working closely with the Nursing Director, physician dyad partner, and staff, the manager ensures high standards of patient care and responsiveness to patient, family, and organizational needs. The role leads patient-centered nursing practice and patient-experience efforts; oversees quality, safety, and operational performance; manages staffing, budgets, recruitment, employee development, and compliance; and supports professional development and evidence-based nursing practice. The position requires a New York State registered nurse license and current registration, a BSN, relevant clinical competence, and the specified life-support and trauma certifications.

Requirements

Bachelor of Science with a major in nursing required.
Licensed registered nurse with current registration in New York State.
Relevant clinical competence in the assigned area of nursing practice.
Basic Life Support (BLS), issued by the American Heart Association.
Advanced Cardiovascular Life Support (ACLS), issued by the American Heart Association.
Pediatric Advanced Life Support (PALS), issued by the American Heart Association.
Trauma Nursing Core Course (TNCC).

Nice To Haves

Master’s degree in nursing or a health-related field preferred.
Three to five years of nursing clinical care with Charge Nurse or supervisory experience preferred.
Board certification in a clinical specialty or leadership preferred.
Certified Emergency Nurse (CEN) preferred.

Responsibilities

Lead nursing practice using the Professional Practice Model of Relationship Centered Care and Modified Primary Nursing.
Model, integrate, observe, and assess staff performance in Hourly Care Checks, providing feedback and coaching.
Round with identified patients Monday through Friday and with staff weekly; communicate patient-experience and staff-engagement information and develop action plans.
Collaborate with the physician dyad and interdisciplinary teams; escalate concerns and follow up on patient concerns, including service recovery.
Facilitate patient-centered care processes, communication huddles, interdisciplinary rounds, transition planning, and safe and timely discharge.
Interpret patient-experience scores and benchmarks, keep staff informed, and lead patient-experience improvement work using the Story Board process and Data Management Board.
Plan and lead a safe, therapeutic, efficient, patient-centered care environment across applicable settings.
Investigate practice and operational variances through RCA and Patient Safety Solutions processes, implement corrective actions, and foster a fair and open Just Culture.
Monitor quality, safety, throughput, and nurse-sensitive indicators; lead improvement initiatives and interdisciplinary quality teams using Lean and high-reliability principles.
Address safety hazards and documentation gaps, oversee staff participation in safety and compliance initiatives, and maintain required competency evaluations.
Support departmental mission, vision, goals, and objectives and provide administrative and clinical oversight of staffing, patient flow, support services, resource use, and financial stewardship.
Ensure compliance with staffing regulations, collective bargaining agreements, regulatory requirements, and applicable staffing standards.
Oversee daily operations and use Leader Standard Work to support consistent leadership, patient access, quality outcomes, and evidence-based practice.
Collaborate with the Center-led Staffing Department to meet staffing grids and optimize workforce deployment; monitor staffing trends and workforce metrics.
Implement recruitment and retention strategies, manage position control, and support labor-management strategies and internal resource utilization.
Manage unit salary and supply budgets, capital equipment allocation, and the availability and maintenance of nursing equipment and supplies.
Evaluate staff performance; mentor, coach, counsel, and discipline employees as needed; participate in probationary-period decisions and annual performance appraisals.
Complete employee performance improvement plans and communicate feedback to nursing leadership.
Interpret and implement collective bargaining agreements and system and hospital policies; participate in disciplinary actions and act as a management witness when needed.
Ensure staff complete orientation goals, weekly progress reports, and annual competencies; participate in competency planning.
Conduct staff meetings, document meeting minutes, recognize staff contributions, facilitate change initiatives, and lead shared governance and staff engagement.
Respond to protests of assignment in accordance with the collective bargaining agreement and discuss resolution with unit staff.
Ensure compliance with applicable regulatory, accreditation, and professional practice standards, including NYSDOH and The Joint Commission requirements.
Act as a clinical leader who supports excellent nursing practice and an effective environment of care.
Organize the care environment and model professionalism, caring, respect, compassion, empathy, and trust.
Incorporate ethical principles into care decisions and foster scholarship, inquiry, lifelong learning, and innovation.
Develop and share knowledge and skills relevant to the role, patient population, specialty, and community needs.
Lead shared decision-making through practice councils, committees, and unit initiatives; serve as a role model and preceptor for new leaders and students.
Promote research and evidence-based practice and contribute to nursing through leadership and participation in professional organizations.