Manager Patient Care Services 2 RN, Emergency Department-Mount Sinai Morningside-Full Time-Evenings
About The Position
The Nurse Manager is responsible for managing nursing practice and operations in a designated unit or service setting, in this case the Emergency Department. The role oversees clinical nursing practice, staffing, recruitment and retention, labor relations, budgets and supplies, performance evaluation, quality improvement, staff education, documentation, regulatory compliance, and patient safety. The Nurse Manager coordinates patient care with interdisciplinary professionals from admission through discharge, as appropriate to the setting, and works closely with the Nursing Director, physician dyad partner, and staff to uphold patient-care standards and respond to the needs of patients, families, and the organization. The Nurse Manager leads relationship-centered, evidence-based nursing practice; promotes positive patient and staff experiences; and directs quality, safety, and operational improvement. The role includes daily operational oversight, workforce and financial stewardship, staff development, regulatory compliance, and professional leadership. The position is full-time, evening shift, at Mount Sinai Morningside. The stated annual salary range is $157,962.56–$197,317.12.
Requirements
- Bachelor of Science degree with a major in nursing.
- Licensed as a registered nurse with current registration in New York State.
- Relevant clinical competence in the assigned area of nursing practice.
- Basic Life Support (BLS), issued by the AHA.
- Advanced Cardiovascular Life Support (ACLS), issued by the AHA.
- Pediatric Advanced Life Support (PALS), issued by the AHA.
- Trauma Nursing Core Course (TNCC).
Nice To Haves
- Master’s degree in nursing or a health-related field.
- 3–5 years of nursing clinical care with Charge Nurse or supervisory experience.
- Board certification in a clinical specialty or leadership.
- Certified Emergency Nurse (CEN).
Responsibilities
- Lead nursing practice using the Professional Practice Model of Relationship Centered Care and the Modified Primary Nursing care delivery model.
- Model, integrate, observe, and assess staff performance in Hourly Care Checks, providing feedback and coaching.
- Round on identified patients Monday through Friday and on staff weekly; communicate patient experience and staff engagement information and develop action plans.
- Collaborate with the physician dyad and interdisciplinary teams, escalate concerns, address patient-care barriers, and follow up on patient concerns with service recovery as appropriate.
- Facilitate patient-centered processes, communication huddles, interdisciplinary care rounds, safe transitions, and discharge planning.
- Interpret patient experience scores and benchmarks, identify patient-experience KPIs, and oversee progress using the Story Board process and Data Management Board.
- Lead a safe, therapeutic, efficient, patient-centered care environment and quality and safety improvement initiatives.
- Investigate practice and operational variances; participate in root cause analysis and Patient Safety Solutions processes; implement corrective actions.
- Monitor quality, safety, throughput, staffing, workforce, and documentation metrics; use data and Lean methods to drive continuous improvement.
- Promote Just Culture, reporting of errors and near misses, high-reliability practices, staff competency, and compliance with mandated measures.
- Oversee staffing, patient access and flow, support services, resource utilization, financial stewardship, and daily unit operations.
- Work with the Center-led Staffing Department to meet staffing grids and optimize workforce deployment; support retention and internal resource use while limiting premium labor.
- Manage recruitment, retention, position control, staffing plans, salary and supply budgets, capital equipment allocation, and equipment and supply availability.
- Evaluate, mentor, coach, counsel, and discipline staff; conduct performance appraisals and performance improvement plans; assess new and transferred staff during probation.
- Interpret and implement collective bargaining agreements, system and hospital policies, and regulatory requirements; participate in disciplinary processes and respond to assignment protests.
- Ensure staff orientation, weekly progress reporting, annual competencies, and unit competency planning are completed.
- Conduct staff meetings, maintain minutes, communicate policy and operational updates, and recognize staff contributions.
- Lead shared governance, staff engagement, organizational change, and unit or service practice councils and initiatives.
- Ensure compliance with applicable staffing laws, accreditation standards, and regulatory and professional practice requirements, including NYSDOH and The Joint Commission requirements.
- Serve as a clinical leader, professional role model, and preceptor; foster learning, scholarship, innovation, ethical practice, evidence-based nursing, and participation in professional organizations.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
