Manager, Care Management- RCT Triage
About The Position
The Manager, Care Management – RCT Triage leads a care management unit, providing strategic direction, operational oversight, and staff management to ensure effective delivery of integrated, whole-person care within a managed care environment. The role is accountable for team performance, program compliance, and service outcomes, managing supervisors and care management staff to achieve organizational and regulatory objectives. The position oversees one or more care management teams and their referral intake, prioritization, routing, and assignment processes. It ensures staff follow established workflows and documentation requirements, maintains person-centered team-based care coordination, and monitors performance against metrics and quality indicators. The manager coaches and guides staff and supervisors, reviews referral and engagement data to identify barriers and performance gaps, and collaborates with regional leadership and internal departments to improve workflows and transitions to Care Management teams. The position is remote in North Carolina, requires residence within North Carolina, and may require travel within the catchment area. Typical hours are 8:30 a.m. to 5:00 p.m.; flexible schedules may be available for some positions with management approval.
Requirements
- Associate's degree in a health or human services field or related area and three years of experience providing care management, case management, or care coordination to complex individuals with mental health, substance use, intellectual/developmental disability, and/or traumatic brain injury populations; OR bachelor's degree in a health or human services field or related area and one year of such experience; OR an equivalent combination of education and experience.
- Valid driver's license.
- Must reside within North Carolina.
- Must be able to travel within the catchment as required.
- Must be legally authorized to work in the United States without requiring employment sponsorship now or in the future.
Nice To Haves
- Bachelor’s degree.
- Experience supervising two or more employees.
- Experience with NC Medicaid and/or Tailored Care Management.
Responsibilities
- Manage one or more care management teams, providing administrative oversight to supervisors and staff.
- Ensure staff utilize established workflows to complete record reviews, screenings, trackers, and required documentation.
- Establish and maintain a team-based, person-centered approach to care coordination across all team members.
- Monitor and evaluate team performance against established metrics, benchmarks, and quality indicators.
- Provide coaching, education, and guidance to supervisors and staff to support continuous improvement and professional development.
- Oversee referral intake, prioritization, routing, and assignment processes to ensure timely, accurate processing and appropriate member access to care management services.
- Review referral trends, engagement outcomes, and disposition data to identify operational barriers, address performance gaps, and implement process improvements.
- Collaborate with regional leadership and internal departments to resolve complex referral concerns, streamline workflows, and ensure effective transitions to assigned Care Management teams.
Benefits
- Collaborative, mission-driven work environment.
- Competitive benefits and work-from-home options for most positions.
- Professional growth opportunities in a diverse, inclusive culture.
- Health insurance with no premium for employee coverage.
- Flexible Spending Accounts.
- 24 days of paid time off plus 12 paid holidays in the first year.
- NC Local Government Retirement Pension (defined-benefit plan).
- 401(k) with 5% employer match and immediate vesting.
- Public Service Loan Forgiveness qualifying employer.
- Quarterly stipend for remote work supplies.
- Flexible work schedules available for some positions with management approval.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
