Manager, Care Management

Emory Healthcare•Atlanta, GA

10h•$58 - $67•Hybrid

About The Position

The Manager, Care Management (CM) directly oversees the daily operations of the Care Management department as they relate to Discharge Planning. The manager ensures successful day-to-day operations by creating schedules, arranging coverage, and dividing work so that tasks are completed promptly and regulatory requirements are met. The role manages daily workflows, coaches and develops employees, oversees training and performance management, and connects departmental work to department, division, and system strategic goals. The manager understands measures such as length of stay (LOS), avoidable days, readmissions, and saved days, and implements measures to meet targeted goals. The manager communicates and organizes workflow effectively, helps remove barriers to discharge, and collaborates with Care Management Leadership, Physician Advisors, interdisciplinary teams, and revenue cycle teams as needed. The role also supports implementation of policies and procedures, oversees compliance, ensures systems and tools are used as designed and remain current, and monitors quality and productivity standards. Travel of less than 10% may be required. This is a hybrid role that splits time between remote work and work in the office. Physical demands include occasional lifting and carrying of up to 25 pounds, occasional to frequent standing and walking, occasional sitting, and close eye work. Environmental exposures may vary by assigned work area and tasks and may include blood-borne pathogens, biohazardous waste, chemicals, communicable diseases, electrical shock, varied floor surfaces and temperatures, latex, patient-care handling injuries, radiation, shift work, and travel. Personal protective equipment, including respirators, may be used.

Requirements

Three years of experience in Case Management (CM).
Three years of healthcare experience.
Proven ability to coach, mentor, and lead.
Demonstrated leadership abilities.
If an RN, a bachelor's degree is required.
If an RN, a valid, active, unencumbered Nursing license or temporary permit approved by the Georgia Licensing Board is required.
LMSW/LCSW will be accepted in lieu of RN requirements.
ACM/CCM certification required within one year of hire.

Nice To Haves

If an RN, a master's degree is preferred.
Leadership experience is preferred.

Responsibilities

Oversee the daily operations of the Care Management department as they relate to Discharge Planning.
Create schedules, arrange coverage, and divide work to ensure timely completion and regulatory compliance.
Maintain and manage day-to-day workflow processes.
Coach, develop, and train employees, and manage employee performance.
Connect department, division, and system strategic goals to the department’s daily work.
Understand measures such as LOS, avoidable days, readmissions, and saved days, and implement measures to achieve targeted goals.
Communicate and organize workflow effectively and help remove barriers to discharge.
Collaborate with Care Management Leadership, Physician Advisors, interdisciplinary teams, and revenue cycle teams as needed.
Collaborate with Care Management Leadership to implement new policies and procedures.
Ensure the team adheres to established policies and procedures.
Ensure Care Management systems and tools are used as designed and stay current with system updates and upgrades.
Monitor quality and productivity standards to manage individual and team performance.
Successfully perform all roles within the department as needed.