Manager, Care Management

Emory•Atlanta, GA

9d•Hybrid

About The Position

The Manager, Care Management (CM) directly oversees the daily operations of the Care Management department as they relate to Discharge Planning. The manager supports successful day-to-day operations by creating schedules, arranging coverage, and distributing work to ensure timely completion and compliance with regulatory requirements. The position manages department workflows and employee development and performance, connects strategic goals to daily work, and uses care management metrics to support targeted outcomes. It collaborates with Care Management Leadership, Physician Advisors, interdisciplinary teams, and revenue cycle teams, and helps implement policies and procedures while overseeing compliance, systems use, quality, and productivity. This is a hybrid role, splitting time between remote work and working in the office. Travel of less than 10% may be required.

Requirements

Three years of experience in Case Management (CM).
Three years of healthcare experience.
Proven ability to coach, mentor, and lead.
Demonstrated leadership abilities.
If an RN, a bachelor's degree is required.
If an RN, a valid, active, unencumbered nursing license or temporary permit approved by the Georgia Licensing Board is required.
LMSW/LCSW accepted in lieu of the RN requirements.
ACM/CCM certification required within one year of hire.

Nice To Haves

If an RN, a master's degree is preferred.
Leadership experience preferred.

Responsibilities

Maintain and manage processes related to day-to-day workflow.
Coach, develop, and train employees, and manage their performance.
Connect department, division, and system strategic goals to the department's daily work.
Understand metrics including length of stay (LOS), avoidable days, readmissions, and saved days, and implement measures to achieve targeted goals.
Communicate effectively, organize workflow, and address barriers to discharge.
Work with Care Management Leadership and Physician Advisors across the system, and collaborate with interdisciplinary and revenue cycle teams as needed.
Apply a broad understanding of complex discharge planning, problem solving, and critical thinking; successfully perform all departmental roles as needed.
Collaborate with Care Management Leadership to implement new policies and procedures.
Oversee departmental compliance with established policies and procedures.
Ensure Care Management systems and tools are used as designed and remain up to date with system updates and upgrades.
Monitor quality and productivity standards to manage individual and team performance.
Create schedules, arrange coverage, and distribute work to support timely completion and regulatory compliance.