Care Manager Jobs

About The Position

Requirements

• Minimum of 3 years of customer service experience, preferably within a manufacturing environment.
• High school diploma required
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
• Strong organizational, communication, and problem-solving skills with a commitment to delivering excellent customer service.
• Ability to manage multiple priorities in a fast-paced environment while maintaining a high degree of accuracy and attention to detail.

Nice To Haves

• associate degree or higher in Business, Technical Studies, or a related field preferred.
• Experience working with SAP and/or Salesforce is preferred.

Responsibilities

• Primary customer contact through verbal and/or written methods.
• Handle emails, and verbal order entry with a high level of accuracy and efficiency.
• Process phone and written inquiries for information on product design, application, technical information, price, availability, terms and condition of sale.
• Develop thorough knowledge of customers, including their products, (customer drawings, when applicable) personnel, buying habits, their degree of importance, customer classification and any other important considerations.
• Develop a close association with Regional Sales Managers, Sales Representatives, and Engineering, to gain all pertinent information about customers.
• Expediently handle matters associated with complaints, adjustments, returns, credit and shipment tracing to customer satisfaction.
• Maintain quote and order schedule awareness with data provided.
• Keep current on product design changes, customer and representative reassignments.
• Provide and maintain a set of necessary work reference materials.
• Strive for continued improvement of departmental procedures and processes.
• Maintain strong and cordial relations with Customers, co-workers, interfacing with Engineering, Marketing and Product Support, Quality, Planners, and Shipping to assist with customer applications and inquiries.
• Must be willing to work in a team environment and volunteer to help other team members with workloads, when necessary.

Benefits

• Medical, Dental, Vision and Prescription Drug Coverage
• Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
• Paid Time Off and Holidays
• 401k Retirement Plan with Matching Employer Contributions
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Paid Leaves
• Tuition Assistance