Regional Client Care Manager

American Red Cross•Boise, ID

8d•Remote

About The Position

The Regional Client Care Manager leads efforts to build and maintain a volunteer-led team that provides comfort, care, and direct assistance to families following disasters, locally and nationally. The role serves as the region’s point of reference for ensuring the Client Care workforce understands and follows national policies, standards, procedures, and guidance. This includes disaster casework, disability integration, health services, mental health, and spiritual care, as well as consistent and equitable local responses to fires and other incidents. The position is for the Idaho-Montana Region and is primarily work from home, though it may be based in any office. Boise, Missoula, and Billings are preferred metro areas. Regional leadership and functional employees are expected to work daily within the region’s geographic area to provide leadership and functional support, engage and mobilize communities, and support volunteers. Minimal travel is required, but regional disaster employees must deploy outside their region at least once a year. Employees must meet training and physical capacity requirements for deployment. The role is not eligible for relocation assistance.

Requirements

Bachelor’s degree, or an equivalent combination of education and related experience.
At least 5 years of related experience building, mobilizing, leading, and developing volunteer teams to execute a social services program or service.
Current valid driver’s license and good driving record.
Demonstrated ability to coach and mentor to accomplish work through team leaders.
Excellent interpersonal, verbal, and written communication skills.
Analytical and decision-making skills to interpret program trends and results, formulate recommendations, and develop creative processes for continuous program or service improvement.
Intermediate proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
Ability to work outside regular duty hours, including nights and weekends.
Ability to meet the training and physical capacity requirements for deployment.

Nice To Haves

Strong Client Care experience.

Responsibilities

Lead and support a diverse volunteer team implementing volunteer-led disaster cycle services programming across the assigned geographic area or functional activities throughout the region.
Implement disaster cycle services activities in the assigned geographic area or specific functional activities throughout the region.
Develop and support disaster volunteers, who are the primary workforce and should represent the communities they serve culturally and linguistically.
Cultivate and develop Disaster Leadership Volunteers, including volunteer partners, to perform responsibilities in disaster readiness, preparedness, response, and recovery.
Lead and coordinate efforts to prepare and mobilize communities and engage partners in preparing for, responding to, and recovering from disasters and emergencies.
Build relationships and collaborate with internal partners, including employees and volunteers, in a matrix management environment.
Serve as the Red Cross disaster subject matter expert in the assigned geographic area to maximize Red Cross presence, community engagement, and mobilization.
Initiate and coordinate disaster relief operations in the assigned geographic area or functional activities in the region in alignment with the Disaster Cycle Services Concept of Operations.
Deploy to disaster relief operations outside the region at least once a year.