Regional Client Care Manager

American Red Cross•Boise, ID

9d•Remote

About The Position

The Regional Client Care Manager leads efforts to build and maintain a volunteer-led team that provides comfort, care, and direct assistance to families following local and national disasters. The manager serves as the region’s point of reference for ensuring that the Client Care workforce understands and applies national policies, standards, procedures, and guidance across disaster casework, disaster disability integration, disaster health services, disaster mental health, and disaster spiritual care, as well as local responses to fires and other incidents. The position covers the Idaho-Montana Region and is primarily work from home, though it may be based in any office. Boise, Missoula, and Billings metro areas are preferred. Regional disaster employees must deploy outside their region at least once a year and must meet all training and physical capacity requirements for deployment. Allowances may be provided for personal circumstances and local response activity. Minimal travel is otherwise required. Regional employees are expected to work daily within their region’s geographic area. Relocation assistance is not available.

Requirements

Bachelor’s degree, or an equivalent combination of education and related experience.
At least 5 years of related experience building, mobilizing, leading, and developing volunteer teams to execute a social services program or service.
Current valid driver’s license and good driving record.
Ability to coach and mentor to accomplish work through team leaders.
Excellent interpersonal, verbal, and written communication skills.
Analytical and decision-making skills to interpret program trends and results, formulate recommendations, and develop creative processes for continuous program or service improvements.
Intermediate proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
Ability to work outside regular duty hours, including nights and weekends.
Ability to meet all training and physical capacity requirements for disaster deployment.
Ability to work daily within the Idaho-Montana Region’s geographic area.

Nice To Haves

Strong Client Care experience.

Responsibilities

Lead and support a diverse volunteer team implementing volunteer-led disaster cycle services programming across the assigned geographic area or functional activities throughout the region.
Implement disaster cycle services activities in the assigned geographic area or specific functional activities within the region.
Develop and support disaster volunteers, including volunteer partners and Disaster Leadership Volunteers, to carry out disaster readiness, preparedness, response, and recovery responsibilities.
Build volunteer capacity that reflects the cultures and languages of the communities served.
Coordinate efforts to prepare and mobilize communities and engage partners with relevant functional expertise and resources for disaster preparedness, response, and recovery.
Collaborate with employees, volunteers, and other internal partners in a matrix management environment.
Serve as the Red Cross disaster subject matter expert within the assigned geographic area to strengthen Red Cross presence, community engagement, and mobilization.
Initiate and coordinate disaster relief operations in the assigned geographic area, or regional functional activities, in alignment with the Disaster Cycle Services Concept of Operations.
Deploy to disaster relief operations outside the region at least once a year.