Care Coordination and Home Services Manager

Life Enriching Communities•Westlake, OH

11d•Onsite

About The Position

The Care Coordination and Home Services Manager provides onsite support as enhanced Care Coordination and Home Services offerings begin at Concord Reserve. The role is for an LPN who helps build relationships with campus associates as resident needs are identified, maintains contact with residents receiving care coordination, and educates residents about Care Coordination and Home Services. The position works collaboratively with team members and uses specialized credentials or expertise to serve clients, requiring strong communication, patience, and compassion. For Home Services, the manager oversees care and services provided by associates and ancillary staff across Life Enriching Communities campuses where Home Services are delivered. The role supports associate onboarding, development, education, and performance evaluation; coordinates individualized service plans; uses software for service plans, admissions, discharges, scheduling, billing, and payroll; contributes to policies, procedures, standards, and quality improvement; and provides client services as needed. For Care Coordination, the manager stays in contact with assigned members and families, supports advocacy and health education, uses clinical screening tools and assessments to evaluate eligibility for services and resources, and encourages members to pursue health and wellness goals. The position establishes and monitors plans of care, provides consultation to other Care Coordinators when appropriate, maintains compliance and accurate records, protects confidential information, participates in educational program planning, monitors an electronic dashboard, and provides client services as needed. Rotating on-call coverage includes evenings, weekends, and holidays.

Requirements

Degree in allied health or nursing.
Minimum of 1 year of experience providing community-based services.
Minimum of 2 years of experience managing or supervising care.
Ability to problem solve effectively.
Ability to remain calm in emergency and stressful situations.
Excellent communication skills with team members, clients, and family members.
Patience and compassion for others.

Responsibilities

Manage care and services provided by associates and ancillary staff working in Life Enriching Home Services across applicable Life Enriching Communities campuses.
Coordinate and deliver associate onboarding, development, and education to meet applicable requirements, and evaluate associate performance on an ongoing basis.
Develop, coordinate, and implement service plans collaboratively, reflecting client wishes and abilities while supporting functioning, dignity, independence, and confidence.
Use software systems for service plans, client admissions and discharges, scheduling support, client billing, and associate payroll.
Participate in developing, maintaining, and updating written policies, procedures, and standards guiding Home Services.
Participate in developing, maintaining, and implementing Home Services quality improvement programs, using feedback from clients, Care Partners, families, and others to evaluate systems and service delivery.
Provide client services to residents and wait list members as needed.
Maintain contact with assigned members and/or their families according to applicable contact schedules, and follow up as appropriate, including advocacy and health education.
Use current clinical screening tools and assessments, including member self-health assessments, to determine appropriateness or eligibility for preventive care initiatives, community resources, and other insurance options where applicable.
Encourage members to access resources that support their health and wellness goals.
Establish and implement plans of care that benefit residents or wait list members and are cost-effective for the organization; monitor and revise plans as needed to maintain safety at home.
Provide consultation to other Care Coordinators based on credentials or specialized expertise, as appropriate.
Understand and comply with applicable policies, procedures, standards of practice, and continuing care agreements.
Demonstrate proficiency in data entry, meet data entry requirements, and submit required reports.
Maintain confidentiality of member and client information and comply with HIPAA regulations and standards.
Provide rotating on-call coverage during evenings, weekends, and holidays with other Care Coordinators.
Participate in educational program planning as required for quarterly Member meetings and revise policies and procedures to reflect current practice.
Monitor and manage the daily electronic monitoring dashboard across all Life Enriching Communities communities and services.