Care Coordinator Jobs

About The Position

Requirements

• High school diploma or equivalent, or an associate degree in a related field.
• Registration as an Alcohol and Other Drug Counselor or SUD Counselor with a California-approved certifying agency: CCAPP, CADTP, or CAADE.
• First Aid certification within 30 days of employment.
• CPR certification within 30 days of employment.
• At least 1 year of substance use disorder experience.
• Ability to apply gender-responsive and trauma-informed principles and interventions.
• Cultural responsiveness and ability to work with a diverse population.
• Strong proficiency with Microsoft Office, specifically Word and Outlook, and internet applications.
• Experience working with substance use, mental health, criminal background, and other potential barriers to economic self-sufficiency.
• Knowledge of client-centered, strength-based practice, including recovery-model and trauma-informed principles.
• Understanding of the harm reduction model.
• Understanding and experience working with people in recovery and their impacted family members.
• Knowledge of cultural stigmas related to counseling and treatment services.
• Knowledge of social work, case management, crisis intervention, client-centered counseling, and group facilitation principles and techniques.
• Knowledge of child development.
• Knowledge of and experience with county substance abuse services.
• Proficiency with clinical documentation and electronic health record systems.
• Ability to meet the role’s physical requirements, including occasional bending, climbing, reaching above shoulder level, kneeling, balancing, pushing or pulling, squatting, crawling, crouching, lifting, and carrying; usual and maximum stated loads are 5 and 20 pounds.

Nice To Haves

• Bachelor’s degree in a related field.
• 2–4 years of substance use disorder experience.
• SUD certification.
• Relevant experience in outpatient settings.
• Knowledge of Medi-Cal documentation standards.
• Knowledge of mental health recovery and evidence-based practices.

Responsibilities

• Facilitate client intakes and orientations, comprehensive assessments, individualized treatment planning, crisis support, collateral work, case management, and individual counseling.
• Provide clinical support and counseling to help clients meet treatment goals, including feedback, boundary-setting, and recognition of successes.
• Connect clients with internal and external resources based on their needs and follow up on progress and status.
• Facilitate group counseling and teach classes on treatment-related topics.
• Conduct screenings and intake assessments to determine eligibility and ASAM level-of-care placement.
• Provide crisis intervention and communicate unforeseen situations to the treatment team.
• Complete and attend required training and meetings, and comply with certifying agency registration or certification renewal requirements.
• Coordinate discharge planning with the treatment team and plan and facilitate client celebrations and special events.
• Develop and maintain treatment plans, problem lists, transition and discharge plans, progress notes, and updates in collaboration with clients and available resources.
• Document counseling sessions, intakes, assessments, discharge paperwork, and referrals promptly and as required by DMC and the county.
• Maintain accurate records in electronic systems in accordance with HealthRIGHT 360 guidelines and internal and external evaluation requirements.
• Participate in Peer Chart and Utilization Reviews in preparation for program audits and follow Compliance Department documentation policies and procedures.
• Respond proactively to referring parties, including behavioral health providers, probation, social workers, and the Quality Improvement Department, through reports and other correspondence.
• Complete record updates and corrections promptly and assist with written progress reports or narratives as requested by the Clinical Program Manager or Directors.
• Meet organizational productivity standards, with a minimum productivity requirement of 50%.
• Coordinate coverage during absences or unplanned events, adjust workload to maintain uninterrupted services, and support the team during peak demand or staffing shortages.
• Follow scheduling protocols to maintain appropriate client-to-provider ratios.
• Perform other duties as assigned.