Care Coordinator Jobs

About The Position

Requirements

• High school diploma or equivalent, required.
• Strong customer service skills.
• Excellent time management skills.
• Excellent written and verbal communication skills.

Nice To Haves

• Previous experience in a medical office, preferably in a specialty such as rheumatology, is strongly preferred.
• Knowledge of medical terminology, insurance processes, and EMR systems is a plus.

Responsibilities

• Welcome patients with a friendly and professional demeanor upon arrival.
• Accurately check patients in, verify necessary information, and update records as needed.
• Verify and update patient demographic and insurance information in the electronic health records (EHR) system.
• A week prior to patients coming in, verify patients’ eligibility, ensuring health insurance is active and verified. PCP referrals are obtained for patients with HMO plan.
• Identify outstanding balances for upcoming patients and proactively reach out to discuss payment expectations.
• Work with Onsite Manager to answer any billing questions patients may have.
• Collect co-pays, deductibles, and outstanding balances.
• Complete all tasking assigned to you within the EHR system.
• Complete incoming faxes and distribute accordingly.
• Ensure all necessary patient forms are completed and signed.
• Maintain a clean and organized front desk and waiting area.
• Answering incoming calls professionally.
• Update system with relevant patient notes (i.e. authorization number, effective dates, visits remaining). Include notes on conversations regarding visit, balances, etc.
• Scan medical records into the EHR as needed.
• Conduct schedule follow-up appointments, lab appointments, or procedures as directed by the physician or provider.
• Provide patients with appropriate discharge documents, prescriptions, or educational materials.
• Enter accurate diagnosis codes for lab slips per physician orders. Provide patients with orders as needed.
• Address any patient questions or concerns in a courteous and professional manner.
• Send referrals to outside providers as instructed, including all information pertinent to the referral reason.
• Ensure clinical staff receive direction when medical records are requested by provider via fee tickets.
• Refer appropriate patients to the Patient Navigator to assist with further treatment plan.
• Scan medical records into the EHR as needed.
• Complete all tasking as assigned within the EHR system.
• Ensure assigned physician or provider’s schedule is filled, including acting on cancellations received. Proactively look for openings on schedule, adding in patients as needed.
• Answer incoming calls and direct them appropriately.
• Maintain confidentiality in accordance with HIPAA regulations.
• Participate in team meetings and training sessions as required.
• Perform other administrative tasks or assist other staff members as needed.