Front Office & Eligibility Coordinator

LIFELONG MEDICAL CARE•Richmond, CA

17d•$22 - $23•Onsite

About The Position

LifeLong Medical Care is seeking a Front Office & Eligibility Coordinator for its Jenkins Family Medicine Residency Program at the William Jenkins Health Center in Richmond, California. The coordinator works with a multidisciplinary team delivering general primary care in a community health setting and ensures efficient, friendly front office operations. The role includes preparing eligibility information for scheduled patients and handling reception, appointment scheduling, registration and check-in, eligibility screening, telephone operations, and cash collection management. This is a full-time, benefit-eligible position working 40 hours per week. The position is represented by SEIU-UHW; compensation and benefits are governed by a collective bargaining agreement, and the employee must remain a member in good standing as defined in that agreement. The role is part of LifeLong Medical Care, a multi-site Federally Qualified Health Center providing healthcare and social services through more than 15 primary care health centers and integrated services.

Requirements

High school diploma or GED.
One year of experience in the medical field.
Excellent customer service skills and ability to maintain confidentiality.
Proficiency in standard office software, including Microsoft applications.
Bilingual in English and Spanish.
Strong organizational, administrative, and problem-solving skills, with flexibility and adaptability to change.
Excellent interpersonal, verbal, and written communication skills, including the ability to work effectively and sensitively with people from diverse backgrounds.
Ability to prioritize competing work demands and tasks from clients or staff.
Ability to work effectively and calmly under pressure while maintaining a positive, friendly manner.
Ability to work in a team-oriented environment with professionals who have different work styles and support needs.
Professional and sensitive conduct in external settings that reflects positively on LifeLong Medical Care.
Ability to make appropriate use of other staff members’ knowledge, expertise, and connections.
Creative, mature, proactive, can-do attitude and ability to identify and take advantage of opportunities for improvement.

Nice To Haves

Bachelor’s degree in health science or a related field.
Proficiency in Electronic Health Records (EHR) and Electronic Practice Management Systems (EPM).
Experience with insurance eligibility.
Experience working in a community health center.

Responsibilities

Greet patients and visitors warmly and provide positive customer service.
Handle patient reception and intake, including registration, check-in, and scheduling future appointments.
Perform computer data entry, document and card scanning, and validation.
Manage patient flow from the front office to the back office.
Prepare eligibility information for each scheduled clinic patient at least two days before the appointment.
Answer clinic phones, direct calls appropriately, and make follow-up calls.
Collect visit copayments and manage cash collections, including sending cash to Accounts Payable and notifying Accounts Payable when no cash has been collected.
Attend meetings related to the eligibility process and share relevant information with clinic personnel; meetings are typically off-site and may require use of a personal vehicle or other transit.
Assist patients with referrals to Medi-Cal, CalFresh, HealthPac, CARES, and other programs.
Maintain the appearance of waiting areas and the reception desk.
Receive and distribute incoming correspondence, including mail, faxes, interoffice courier items, and packages.
Maintain inventory of front desk supplies and forms.
Under the supervision of the Center Supervisor or Manager, enter and maintain provider templates as needed.
Generate correspondence as requested.
Keep statistical records as requested by the Center Supervisor or Manager.
Perform other duties as assigned.