Patient Care Coordinator
About The Position
BenchMark Physical Therapy, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator to support clinic operations and growth in Roswell, Georgia. This entry-level office role maintains pleasant, consistent daily clinic operations and supports practice management and patient intake in collaboration with the Clinic Director. The coordinator helps carry out efficient clinic procedures while supporting Upstream Rehabilitation’s mission, vision, and values. The role involves customer service, scheduling, insurance verification, payment collection, maintaining an organized front office, and multitasking across computer programs. The position operates during normal business hours Monday through Friday, with a minimum expectation of 40 hours per week. Special events may require some evening or weekend attendance, and additional hours may be needed.
Requirements
- High school diploma or equivalent.
- Strong communication skills and ability to relate well to Business Office and Field leadership.
- Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
- Efficient time management and presentation skills.
- Ability to perform the essential functions of the position, with reasonable accommodations where applicable and absent undue hardship.
Responsibilities
- Welcome and greet everyone entering the clinic in a friendly manner and create an inviting clinic atmosphere.
- Schedule new referrals received by fax or telephone from patients and physician offices, and convert referrals into evaluations.
- Schedule patient visits and make welcome calls.
- Verify patient insurance coverage and collect payments due at the time of service.
- Monitor and influence arrival rates by creating a positive customer experience.
- Manage the clinic schedule efficiently.
- Manage document routing and non-clinical documentation.
- Manage personal overtime and deposits.
- Manage caseload, discharge candidates, progress notes, and insurance reporting.
- Monitor clinic inventory.
- Maintain an orderly and organized front office workspace.
- Attend required training with Territory Field Trainers for Raintree and other business process updates.
- Complete quarterly compliance training.
- Perform other duties as assigned.
Benefits
- Annual paid Charity Day to give back to a cause meaningful to you.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Life insurance.
- Short-term disability insurance.
- Long-term disability insurance.
- Three weeks of paid time off.
- Paid holidays.
- 401(k) with company match.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
