Front Office & Eligibility Coordinator
About The Position
LifeLong Medical Care is seeking a Front Office & Eligibility Coordinator for its Jenkins Family Medicine Residency Program at the William Jenkins Health Center in Richmond, California. The role works with a multidisciplinary team delivering general primary care in a community health setting and ensures efficient, friendly front office operations and preparation of eligibility information for scheduled patients. This full-time, benefit-eligible position works 40 hours per week on the day shift and is represented by SEIU-UHW. Salaries and benefits are governed by a collective bargaining agreement, and the employee must remain a member in good standing of SEIU-UHW as defined by that agreement. The position includes reception, appointment scheduling, patient registration and check-in, eligibility screening, telephone operations, and cash collection management.
Requirements
- High school diploma or GED.
- One year of experience in the medical field.
- Strong organizational, administrative, and problem-solving skills, with the ability to be flexible and adapt to change.
- Excellent interpersonal, verbal, and written communication skills.
- Ability to work effectively with people from diverse backgrounds and demonstrate cultural sensitivity.
- Ability to prioritize competing work demands and tasks from clients or staff.
- Ability to work effectively and calmly under pressure while maintaining a positive, friendly manner.
- Ability to work in a team-oriented environment with professionals who have different work styles and support needs.
- Ability to conduct oneself in external settings in a manner that reflects positively on LifeLong Medical Care.
- Ability to make appropriate use of the knowledge, expertise, and connections of other staff.
- Creative, mature, proactive “can do” attitude and ability to identify opportunities for improvement.
- Excellent customer service skills and ability to maintain confidentiality.
- Proficiency in standard office software, including Microsoft products.
- Bilingual English/Spanish.
Nice To Haves
- Bachelor’s degree in health science or a related field.
- Proficiency in Electronic Health Records (EHR) and Electronic Practice Management Systems (EPM).
- Experience with insurance eligibility.
- Experience working in a community health center.
Responsibilities
- Greet patients and visitors warmly and provide positive customer service.
- Handle patient reception and intake, including registration, check-in, and scheduling future appointments.
- Perform computer data entry, document and card scanning, and validation.
- Manage patient flow from the front office to the back office.
- Prepare eligibility information for each scheduled clinic patient at least two days before the appointment.
- Answer clinic phones, direct calls appropriately, and make follow-up calls.
- Collect visit copayments and manage cash collections, including sending cash to Accounts Payable and notifying Accounts Payable when no cash was collected.
- Attend meetings related to the eligibility process and share information with appropriate clinic personnel; meetings are typically off-site and may require use of a personal vehicle or other transit.
- Assist patients with referrals to Medi-Cal, CalFresh, HealthPac, CARES, and other programs.
- Maintain the appearance of waiting areas and the reception desk.
- Receive and distribute incoming correspondence, including mail, faxes, interoffice mail, courier items, and packages.
- Maintain inventory of front desk supplies and forms.
- Under the supervision of the Center Supervisor or Manager, enter and maintain provider templates as needed.
- Generate correspondence as requested.
- Keep statistical records as requested by the Center Supervisor or Manager.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision coverage, including dependent and domestic partner coverage.
- Generous leave benefits, including nine paid holidays.
- Flexible Spending Accounts.
- 403(b) retirement savings plan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
