Central Referrals Coordinator
About The Position
LifeLong Medical Care is seeking a Central Referrals Coordinator for its administrative offices in Berkeley, California. The coordinator is part of a patient-centered care team and provides specialty referral processing, follow-up, data entry, and tracking. This is a full-time, 40-hour-per-week, benefit-eligible position represented by SEIU-UHW. Salaries and benefits are set by a collective bargaining agreement, and the employee must remain a member in good standing of SEIU-UHW as defined by that agreement. LifeLong Medical Care is a multi-site Federally Qualified Health Center serving a diverse patient community. Its integrated services include primary care, psychosocial services, referrals, chronic disease management, dental care, health education, and home visits.
Requirements
- High school diploma or GED.
- One year of administrative experience in a medical or human services setting.
- Experience with electronic health records.
- Proficiency in Microsoft Word, Excel, Outlook, and the Internet.
- Ability to type 40 words per minute.
- Commitment to providing primary care services to underserved populations and demonstrated ability and sensitivity in working with people from varied socioeconomic, educational, lifestyle, ethnic, and cultural backgrounds.
- Strong organizational, administrative, multitasking, prioritization, problem-solving, and time-management skills.
- Ability to work effectively under pressure in a positive and friendly manner, and to adapt to change.
- Ability to present information effectively to employees, community partners, and vendors.
- Ability to seek direction or approval on essential matters while working independently with little onsite supervision, using professional judgment and diplomacy.
- Ability to work in a team-oriented environment with professionals who have different work styles and support needs.
- Excellent interpersonal, verbal, and written communication skills.
- Ability to represent LifeLong Medical Care positively and professionally in internal and external settings.
- Ability to understand how one's work intersects with other departments and partner organizations and to make appropriate use of other staff's knowledge, expertise, and connections.
- Creative, mature, proactive, and improvement-oriented attitude.
Nice To Haves
- College degree in a related field.
- Community or public health experience.
- EPIC experience.
- Knowledge of medical terminology.
- Knowledge of Medi-Cal and private HMO insurance plans.
Responsibilities
- Receive referral requests from providers, process them, and communicate with providers as needed for clarification.
- Request urgent appointments when needed.
- Verify current insurance information.
- Contact HMOs, PPOs, Medi-Cal, Medicare, or other special funding sources to obtain authorizations and help ensure reimbursement for services.
- Follow up on all referrals and maintain accurate tracking in Epic and i2i.
- Coordinate with the Health Information Technician to ensure medical report information is received and placed in the chart.
- Perform other duties as assigned by the Supervisor.
Benefits
- Medical coverage, including dependent and domestic partner coverage.
- Dental coverage, including dependent and domestic partner coverage.
- Vision coverage, including dependent and domestic partner coverage.
- Ten paid holidays.
- Flexible Spending Accounts.
- 403(b) retirement savings plan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
