Patient Care Coordinator

UnitedHealth Group•Layton, UT

18d•$18 - $32•Onsite

About The Position

The Patient Care Coordinator completes established processes and protocols while working cooperatively with members of the care team. The role supports the organization’s mission, provides excellent customer service, follows Lean processes, and helps teams meet financial, clinical, and service goals. The position is located at 1580 W Antelope Dr., Suite 200, Layton, Utah. The schedule is Monday through Friday, within hours of 7:30 a.m. to 5:00 p.m., with the supervisor determining the schedule.

Requirements

High school diploma or GED.
At least 1 year of customer service experience.
At least 6 months of experience in a healthcare office setting.
Intermediate proficiency in Microsoft Office.

Nice To Haves

Ability to perform mathematical computations for medication adherence.
Experience handling a high volume of telephone calls and using a multi-system phone line.
Ability to navigate the Medicare portal to verify patient eligibility and benefits.
At least 1 year of knowledge of medication terminology.
At least 1 year of knowledge of medical terminology.

Responsibilities

Provide exceptional service to all customers.
Manage adherence to quality measures.
Ensure demographic and insurance information is accurate in scheduling and practice management software, and update it as required by Standard Work.
Schedule appointments, verify the correct visit type, and confirm Primary Care Provider empanelment.
Work with providers on Medicare population care to ensure medications, HEDIS measures, and Annual Wellness Exams are completed each year.
Coordinate with back-office staff to support smooth patient flow.
Resolve service issues and complaints, referring them to management or clinical personnel when appropriate.
Assist coworkers and team members with duties when requested, including floating to other areas.
Perform other duties as assigned.

Benefits

Paid time off that begins accruing with the first pay period.
Eight paid holidays.
Medical plan options and participation in a Health Spending Account or Health Savings Account.
Dental, vision, life and AD&D insurance.
Short-term and long-term disability coverage.
401(k) savings plan.
Employee Stock Purchase Plan.
Education reimbursement.
Employee discounts.
Employee Assistance Program.
Employee Referral Bonus Program.
Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
Performance rewards and incentive and recognition programs.
Development opportunities for other roles.