Care Coordinator - Little Rock

Sage Health•Little Rock, AR

About The Position

The Care Coordinator performs administrative duties including referral processing, patient registration, benefits verification, insurance authorizations, appointment scheduling, and communication with referral sources. The role requires professionalism and collaboration with center resources and team members to support high-quality results. The Care Coordinator reviews referral requests, coordinates and communicates appointment details, arranges transportation when needed, and ensures referral authorizations and supporting documentation are completed and available for patient visits. The position also supports care-plan teams and helps maintain smooth office operations through teamwork.

Requirements

High school diploma or GED.
Office administrative, receptionist, clerical, or customer service experience in a fast-paced, high-volume phone environment.
Professional demeanor and communication.
Organization and attention to detail.
Ability to manage competing priorities.
Resourcefulness in problem solving.
Ability to take responsibility for assigned tasks and follow them through.
Ability to work in a fast-paced environment.
Experience with Microsoft Word, Outlook, and Excel.

Nice To Haves

Experience working with an electronic health record.
Experience processing referral authorizations.
Experience with Availity or other referral authorization platforms.
Experience working in medically underserved or culturally diverse communities.
Medical office setting experience.
Knowledge of medical terminology.
Knowledge of ICD-20 and CPT coding.
Bilingual Spanish and English.

Responsibilities

Review referral requests from primary care physicians and onsite specialists.
Coordinate patient appointment dates and times; inform patients of appointments and any special test preparations, and schedule transportation when necessary.
Secure patient information and maintain confidential health information.
Review the open referral report daily to ensure pending consult and diagnostic reports are received before patients' primary care visits.
Process a minimum of twenty referral orders per day.
Process referral authorizations according to health plan protocols and systems, such as Availity.
Coordinate procedures required for surgical clearance and ensure complete documentation is forwarded to specialist offices, ambulatory centers, hospitals, and other relevant locations.
Schedule urgent referral appointments at the request of a primary care physician or onsite specialist.
Document missed appointments in the EHR for the primary care physician and reschedule appointments as needed.
Scan and index documents into the EHR and ensure necessary records, such as consult notes, are available before patient visits.
Participate in center and market interdisciplinary teams related to patient care plans and outcomes.
Assist coworkers as needed to support smooth office operations and excellent service through teamwork.
Perform other duties as assigned.