Remarketing Representative (Little Rock, AR)

Ally•Little Rock, AR

7d•$47,840 - $54,080

About The Position

The Remarketing Representative provides quality, efficient customer service by performing administrative duties related to remarketing vehicle returns. The role works with customers, auto dealerships, vendors, and financial institutions regarding retail and lease accounts, and collaborates with teammates to complete the center’s daily workload. Remarketing activities include managing Ally’s U.S. pre-owned retail and lease-return vehicle inventory, transportation logistics, inspection and title coordination, online and physical auction sales, and direct-to-dealer and direct-to-customer sales. The position supports efforts to maximize recoveries from written-off accounts and minimize net credit losses, while improving expenses through process improvements and increased productivity. It also supports vendor onboarding, quality and compliance controls, and alignment between vendor and Ally systems.

Requirements

High school diploma or GED equivalent.
Basic knowledge of general office and administrative procedures and methods.
Basic data-entry and word-processing skills.
Oral and written communication skills sufficient to provide routine information, greet visitors, answer inquiries, and refer calls.
Computer skills sufficient to prepare policy manuals and enter data on spreadsheets.
Judgment to determine how guidelines or policies apply in limited subject areas.
Some ingenuity and initiative to collect information, coordinate activities with others, and resolve routine or factual problems.
Minimum of 0 years of experience.

Nice To Haves

Call center experience, preferably in financial services.

Responsibilities

Support strategies to minimize net credit losses by maximizing recoveries from written-off accounts, including outside collection, repossession agency, and attorney management.
Assist with onboarding new vendors by requesting and organizing information associated with the RFP process.
Improve processes and productivity to deliver year-over-year expense results.
Build peer-to-peer relationships and work with teammates to meet operational needs.
Communicate with outside vendors regularly to address routine requests and provide customer service.
Support quality, control, and compliance programs, including ongoing control and compliance self-assessments.
Perform data entry, system coding, inventory audits, and reconciliations to align vendor systems with Ally systems.
Respond promptly to vendor requests for information, data, and letter generation.

Benefits

Paid time off starting at 20 days, 11 paid holidays, and 8 hours of yearly volunteer time off; time off is prorated based on start date, and programs vary by employment status and management level.
401(k) retirement savings plan with matching and company contributions.
Student loan paydowns and 529 educational savings assistance programs.
Tuition reimbursement.
Employee stock purchase plan.
Financial learning center and financial coach access.
Medical, dental, and vision insurance options.
Employee, spouse, and child life insurance.
Short- and long-term disability insurance.
Health Savings Account with employer contributions and Healthcare FSA.
Critical illness, accident, and hospital indemnity insurance.
Total well-being program.
Adoption, surrogacy, and fertility assistance.
Paid parental and caregiver leave.
Dependent Day Care FSA, backup child and adult/elder care days, and childcare discounts.
Employee Assistance Program.
Subsidized and discounted Weight Watchers program.
Employee discount programs.
Potential travel allowances, relocation assistance, signing bonus, and/or equity, depending on the role.