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A Barista is an integral member of the Barnes & Noble Café team, welcoming customers, answering questions, and helping them choose beverages and café items. The role contributes to the attractive presentation and efficient operation of the Café by stocking deliveries, maintaining the bake case and dining area, and serving customers at the register in a friendly and professional manner. Baristas are expected to demonstrate reliable attendance, flexibility when scheduling gaps arise, a positive and energetic approach, consideration for colleagues, cheerful customer service, and willingness to learn. They receive training in café operations, technology and registers, merchandising, food and drink preparation, receiving and stocking deliveries, cleaning, FIFO and product dating, loss prevention, and de-escalation. They may also support the bookfloor team and, when able and needed, other stores in the wider Cluster. As their experience grows, Baristas build knowledge of café products, promotions, customization options, retail offerings, training tools, and safety, hygiene, and sanitation procedures. The role offers a career path toward Senior Barista as employees develop and demonstrate mastery of the required skills. Physical activity includes prolonged standing, repetitive bending, lifting, and extensive walking. Employees must comply with company policies and procedures.
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Career Level
Entry Level
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