Banker Jobs

About The Position

Requirements

• Two-year degree or equivalent job experience.
• At least one year of sales experience in a financial or retail environment.
• Must be or become a Notary Public and NMLS certified.
• Successfully pass the Level I Business Certification.
• Proficiency in Microsoft Word and Excel and ability to operate a variety of office equipment.
• Strong verbal and written communication skills.
• Excellent organizational skills, with attention to detail and accuracy.
• Strong sales orientation and ability to balance multiple priorities, adapt, and work in a team environment.
• Ability to work intuitively and find creative solutions to problems.
• High degree of professionalism and ability to demonstrate tact and diplomacy.
• Positive approach to interactions with customers and team members.
• Ability to work within normal office requirements, including long periods of standing and continuous customer support.
• Ability to lift and carry up to 50 pounds.
• Willingness and ability to work a flexible work week, which may include weekends, as customer needs dictate.
• Ability to complete required onboarding, job-specific, compliance, regulatory, operational, and continuing education training programs within established timeframes.

Nice To Haves

• Two to four years of teller experience preferred.

Responsibilities

• Support customer relationship development and transaction processing to help the bank meet sales and service goals.
• Process customer transactions accurately and efficiently, including opening deposit and loan accounts, check cashing, balancing cash drawers, settlement procedures, withdrawals, and deposits for consumer and business customers.
• Proactively cross-sell bank products and services using the provided tools and tracking systems.
• Make qualified referrals to business partners in investments, mortgage, cash management, and other areas.
• Complete home equity applications with customers, communicate and follow up on application requirements, and complete the closing process.
• Achieve individual and team sales and service goals and participate in sales promotions.
• Use a needs-based consultative approach to recommend products and services that enhance customer relationships.
• Answer routine and complex questions about accounts, products, services, policies, and procedures; troubleshoot issues and follow through to resolution.
• Maintain product knowledge by attending available training and completing required training on time.
• Demonstrate ATM, Online Banking, and Mobile Banking self-service channels to customers.
• Use Salesforce for customer interactions, conversations, and follow-up.
• Collaborate with the Branch Manager to create and foster a fun, respectful work environment.
• Represent Rockland Trust by establishing meaningful roots in the communities it serves.
• Follow operational, regulatory, and security policies and procedures while balancing customer relationships and risk of loss to the Bank.
• Assume additional reporting duties and responsibilities as required.
• Complete required onboarding, job-specific, compliance, regulatory, operational, and continuing education training programs within established timeframes.

Benefits

• Competitive compensation with performance incentive awards.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Pet insurance.
• 401(k) retirement plan.
• Long-term disability insurance.
• Life insurance.
• Child care reimbursement.
• Tuition assistance for undergraduate and graduate programs.
• Award-winning wellness program.
• Paid vacation.
• DC retirement plan.
• Comprehensive benefits package and an environment supporting work-life balance.