Banker I Norwell Branch

Rockland Trust•Norwell, MA

19d•$22 - $25•Onsite

About The Position

As a Banker at Rockland Trust, you work in a retail branch to provide exceptional customer service and financial guidance. You support customer relationship development and transaction processing, help meet sales and service goals, and use a needs-based consultative approach to recommend products and services. The role offers an opportunity to build banking and customer service skills and develop a career in the banking industry. The position includes processing a range of consumer and business transactions, opening deposit and loan accounts, supporting home equity applications, making referrals to business partners, and helping customers use self-service banking channels. Bankers are expected to follow operational, regulatory, and security procedures, contribute to a respectful and collaborative workplace, and establish connections in the communities served. The role requires a two-year degree or equivalent job experience, at least one year of sales experience in a financial or retail environment, and the ability to become a Notary Public and NMLS certified. The position involves long periods of standing, continuous customer support, lifting and carrying up to 50 pounds, and a flexible work week that may include weekends.

Requirements

Two-year degree or equivalent job experience.
At least one year of sales experience in a financial or retail environment.
Must be or become a Notary Public and NMLS certified.
Successfully pass the Level I Business Certification.
Proficiency in Microsoft Word and Excel and ability to operate a variety of office equipment.
Strong verbal and written communication skills.
Excellent organizational skills, with attention to detail and accuracy.
Strong sales orientation and ability to balance multiple priorities, adapt, and work in a team environment.
Ability to work intuitively and find creative solutions to problems.
High degree of professionalism and ability to demonstrate tact and diplomacy.
Positive approach to interactions with customers and team members.
Ability to work within normal office requirements, including long periods of standing and continuous customer support.
Ability to lift and carry up to 50 pounds.
Willingness and ability to work a flexible work week, which may include weekends, as customer needs dictate.
Ability to complete required onboarding, job-specific, compliance, regulatory, operational, and continuing education training programs within established timeframes.

Nice To Haves

Two to four years of teller experience preferred.

Responsibilities

Support customer relationship development and transaction processing to help the bank meet sales and service goals.
Process customer transactions accurately and efficiently, including opening deposit and loan accounts, check cashing, balancing cash drawers, settlement procedures, withdrawals, and deposits for consumer and business customers.
Proactively cross-sell bank products and services using the provided tools and tracking systems.
Make qualified referrals to business partners in investments, mortgage, cash management, and other areas.
Complete home equity applications with customers, communicate and follow up on application requirements, and complete the closing process.
Achieve individual and team sales and service goals and participate in sales promotions.
Use a needs-based consultative approach to recommend products and services that enhance customer relationships.
Answer routine and complex questions about accounts, products, services, policies, and procedures; troubleshoot issues and follow through to resolution.
Maintain product knowledge by attending available training and completing required training on time.
Demonstrate ATM, Online Banking, and Mobile Banking self-service channels to customers.
Use Salesforce for customer interactions, conversations, and follow-up.
Collaborate with the Branch Manager to create and foster a fun, respectful work environment.
Represent Rockland Trust by establishing meaningful roots in the communities it serves.
Follow operational, regulatory, and security policies and procedures while balancing customer relationships and risk of loss to the Bank.
Assume additional reporting duties and responsibilities as required.
Complete required onboarding, job-specific, compliance, regulatory, operational, and continuing education training programs within established timeframes.