Relationship Banker I - Olive Branch Branch

Regions Bank•Memphis, TN

1d•Onsite

About The Position

At Regions, the Relationship Banker I provides an exceptional customer experience on the cash line and by phone while contributing to customers’ financial wellness. The role builds personal connections during transactions, identifies ways to meet customer needs, and helps resolve customer service inquiries. It is suited to candidates with prior teller, limited banking, or some retail sales experience who want to begin a career with opportunities for growth and development. The successful candidate is ambitious and adaptable, communicates effectively, and helps customers understand how to bank when, where, and how they choose. The position is based at the Olive Branch branch in Olive Branch, Mississippi. It is full-time, incentive-eligible, and eligible for overtime under the Fair Labor Standards Act. Pay range targets are listed as a minimum of $37,621.05 and a median of $44,536.00; individual compensation varies based on factors including experience, skills, contribution, location, and performance.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and sustaining attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship-building skills.

Nice To Haves

One year of banking, cash-handling, and/or customer service experience.

Responsibilities

Provide a consistent, optimal customer experience on the cash line while processing deposits, withdrawals, payments, and other typical teller transactions.
Answer customer inquiries about products and services and fulfill basic servicing requests, including card issuance or replacement, information changes, PIN resets, check reorders, and basic problem resolution.
Develop relationships with customers and stay informed about their relationship with the bank.
Educate customers on standard consumer products and digital banking solutions, including mobile, online, and ATM offerings.
Assist branch colleagues with basic tasks that help resolve customer problems.
Refer customers to internal experts when more complex financial goals or needs are identified.
Follow bank processes and procedures and applicable laws and regulations, complete duties assigned by the Branch Manager, and help ensure sound banking practices by managing, identifying, and reporting operational risks.
Contribute to branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
May make outbound calls using customer and prospect lead lists to explain emerging technology and assist with customers’ financial needs.