Relationship Banker I - Chatsworth Branch
About The Position
At Regions, the Relationship Banker I provides an exceptional customer experience on the cash line and by phone, while supporting customers’ financial wellness. The role creates personal connections during transactions, identifies ways Regions can meet customer needs, and helps resolve customer service inquiries from beginning to end. It is an opportunity for candidates with teller, limited banking, or some retail sales experience to begin a career with opportunities for growth, development, and upward mobility. The successful candidate is ambitious and adaptable, has strong communication and personalized customer-service skills, and is interested in educating customers about ways to bank. The role is based at the Chatsworth branch in Chatsworth, Georgia. It is full-time and incentive eligible, with overtime eligibility for hours worked over 40 per week.
Requirements
- High school diploma or GED.
- Ability to work Saturdays as needed.
- Ability to handle cash and process cash transactions.
- Ability to communicate in person, by phone, and through electronic channels.
- Ability to use a computer frequently, including typing and sustaining attention to a monitor.
- Ability to walk and stand for extended periods.
- Ability to lift up to 20 pounds.
- Ability to adhere to policies, procedures, and guidelines.
- Ability to assist customers with digital banking offerings.
- Ability to handle multiple priorities simultaneously.
- Ability to oversee large sums of cash.
- Strong customer focus and relationship-building skills.
Nice To Haves
- One year of banking, cash-handling, and/or customer service experience.
Responsibilities
- Provide a consistent, optimal customer experience on the cash line while handling deposits, withdrawals, payments, and other typical teller transactions.
- Answer customer questions about products and services, fulfill basic servicing requests, and resolve basic problems.
- Develop relationships with customers and stay informed about their relationship with the bank.
- Educate customers about standard consumer products and digital banking options, including mobile, online, and ATM services.
- Assist branch and team members with basic tasks that support customer problem resolution.
- Refer customers to internal experts when complex financial goals or needs are identified.
- Follow bank processes and procedures and applicable laws and regulations, including duties assigned by the Branch Manager.
- Help ensure sound banking practices by managing, identifying, and reporting operational risks.
- Contribute to branch targets and goals by identifying customer needs and providing guidance about Regions’ solutions.
- May make outbound calls to customers and prospects from generated lead lists to explain emerging technology and help address financial needs.
Benefits
- Paid vacation and sick time.
- 401(k) with company match.
- Medical, dental, and vision benefits.
- Disability benefits.
- Health Savings Account.
- Flexible Spending Account.
- Life insurance.
- Parental leave.
- Employee Assistance Program.
- Associate Volunteer Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
