Relationship Banker I - Bellevue Branch
About The Position
The Relationship Banker I provides an exceptional customer experience on the cash line and by phone while helping improve customers’ financial wellness. The role builds personal connections while processing transactions, identifies ways Regions can meet customer needs, and helps resolve customer service inquiries. It is suitable for candidates with prior teller, limited banking, or some retail sales experience who are interested in career growth and development. The successful candidate is ambitious and adaptable, communicates effectively, and educates customers about banking options that fit how they want to bank.
Requirements
- High school diploma or GED.
- Ability to work Saturdays as needed.
- Ability to handle cash and process cash transactions.
- Ability to communicate in person, by phone, and through electronic channels.
- Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
- Ability to walk and stand for extended periods.
- Ability to lift up to 20 pounds.
- Ability to adhere to policies, procedures, and guidelines.
- Ability to assist customers with digital banking offerings.
- Ability to handle multiple priorities simultaneously.
- Ability to oversee large sums of cash.
- Strong customer focus and relationship-building skills.
Nice To Haves
- One year of banking, cash-handling, and/or customer service experience.
Responsibilities
- Provide a consistent, optimal customer experience on the cash line while handling deposits, withdrawals, payments, and other typical teller transactions.
- Answer inquiries about products and services and fulfill basic servicing requests, including card requests, information changes, PIN resets, check reorders, and basic problem resolution.
- Develop relationships with customers and remain informed about their relationship with the bank.
- Educate customers about standard consumer products and digital solutions, including mobile, online, and ATM offerings.
- Assist branch and fellow team members with basic tasks to resolve customer problems.
- Refer customers to internal experts when more complex financial goals and needs are identified.
- Follow bank processes and procedures and applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager.
- Support sound banking practices by managing, identifying, and reporting operational risks.
- Help achieve branch targets and goals by identifying customer needs and providing guidance on Regions’ solutions.
- May make outbound calls to customers and prospects from generated lead lists to explain emerging technology and assist with financial needs.
Benefits
- Paid vacation and sick time.
- 401(k) with company match.
- Medical, dental, and vision benefits.
- Disability benefits.
- Health savings account.
- Flexible spending account.
- Life insurance.
- Parental leave.
- Employee assistance program.
- Associate volunteer program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
