Relationship Banker I - Sewanee Branch

Regions Bank•Sewanee, TN

2d•$35,641 - $42,192

About The Position

The Relationship Banker I provides an exceptional customer experience on the cash line and by phone while helping improve customers’ financial wellness. The role builds personal connections while processing transactions, identifies ways to meet customer needs, and assists with end-to-end customer service inquiries. It is an opportunity for candidates with teller, limited banking, or some retail sales experience to begin a career with potential for growth and development. The successful candidate is ambitious and adaptable, has strong communication skills, and is committed to personalized service and educating customers about the ways they can bank. The position is full-time and incentive eligible, with overtime eligibility for hours worked over 40 per week.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship-building skills.

Nice To Haves

One year of banking, cash-handling, and/or customer service experience.

Responsibilities

Provide a consistent, optimal customer experience while handling deposits, withdrawals, payments, and other typical teller transactions.
Answer customer questions about products and services and fulfill basic servicing requests, including card requests, information changes, PIN resets, check reorders, and basic problem resolution.
Develop customer relationships and stay informed about customers’ relationships with the bank.
Educate customers about standard consumer products and digital banking solutions, including mobile, online, and ATM offerings.
Assist branch and team members with basic tasks to resolve customer issues.
Refer customers to internal experts when more complex financial goals and needs are identified.
Follow bank procedures and applicable laws and regulations, complete duties delegated by the Branch Manager, and help identify and report operational risks.
Help achieve branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
May make outbound calls using customer and prospect lead lists to explain emerging technology and assist with customers’ financial needs.