Relationship Banker I - Valrico Branch
About The Position
The Relationship Banker I provides an exceptional customer experience in person, on the cash line, and by phone while supporting customers’ financial wellness. The role builds personal connections while processing transactions, identifies ways Regions can meet customers’ needs, and helps resolve end-to-end service inquiries. It is suitable for candidates with prior teller, limited banking, or some retail sales experience who want to develop a banking career with opportunities for growth and advancement. The position requires an ambitious, adaptable approach, strong communication skills, and the ability to provide personalized service and educate customers about banking options. The role is incentive eligible and eligible for overtime under the Fair Labor Standards Act. Employees must track hours worked in excess of 40 per week. The position is full-time and based at the Valrico location in Brandon, Florida.
Requirements
- High school diploma or GED.
- Ability to work Saturdays as needed.
- Ability to handle cash and process cash transactions.
- Ability to communicate in person, by phone, and through electronic channels.
- Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
- Ability to walk and stand for extended periods.
- Ability to lift up to 20 pounds.
- Ability to adhere to policies, procedures, and guidelines.
- Ability to assist customers with digital banking offerings.
- Ability to handle multiple priorities simultaneously.
- Ability to oversee large sums of cash.
- Strong customer focus and relationship-building skills.
Nice To Haves
- One year of banking, cash-handling, and/or customer service experience.
- Bilingual English and Spanish.
Responsibilities
- Provide a consistent, optimal cash-line customer experience while handling deposits, withdrawals, payments, and other typical teller transactions.
- Answer customer questions about products and services and fulfill basic servicing requests, including card requests, information changes, PIN resets, check reorders, and basic problem resolution.
- Develop customer relationships and stay informed about customers’ relationships with the bank.
- Educate customers about standard consumer products and digital banking solutions, including mobile, online, and ATM offerings.
- Assist branch and fellow team members with basic tasks to resolve customer problems.
- Refer customers to internal experts when complex financial goals or needs are identified.
- Follow bank processes and procedures and applicable laws and regulations, complete duties assigned by the Branch Manager, and help ensure sound banking practices by managing, identifying, and reporting operational risks.
- Contribute to branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
- May make outbound calls to customers and prospects from generated lead lists to educate them about emerging technology and assist with financial needs.
Benefits
- Paid vacation and sick time
- 401(k) with company match
- Medical, dental, and vision benefits
- Disability benefits
- Health Savings Account
- Flexible Spending Account
- Life insurance
- Parental leave
- Employee Assistance Program
- Associate Volunteer Program
- Formulaic incentive plan with potential to earn incentives based on performance against defined metrics and goals
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
