Relationship Banker I - Clearwater Branch

Regions Bank•Clearwater, SC

1d•Onsite

About The Position

At Regions, the Relationship Banker I provides an exceptional customer experience on the cash line and by phone, while contributing to customers’ financial wellness. The role involves building personal connections while processing transactions, identifying ways to meet customer needs, and resolving end-to-end service inquiries. It is an opportunity for candidates with prior teller, limited banking, or some retail sales experience to begin a career with opportunities for growth and development. The successful candidate is ambitious and adaptable, communicates effectively, and provides personalized customer service while educating customers about banking options. The position is incentive eligible and eligible for overtime under the Fair Labor Standards Act. It is located in Clearwater, South Carolina.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and sustaining attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship-building skills.

Nice To Haves

One year of banking, cash-handling, and/or customer service experience.

Responsibilities

Provide an optimal customer experience while processing deposits, withdrawals, payments, and other typical teller transactions.
Answer customer inquiries about products and services and fulfill basic service requests, including card replacement, information changes, PIN resets, check reorders, and basic problem resolution.
Develop customer relationships and stay informed about each customer’s relationship with the bank.
Educate customers about standard consumer products and digital banking solutions, including mobile, online, and ATM offerings.
Assist branch colleagues with basic tasks that support customer problem resolution.
Refer customers to internal experts when they have more complex financial goals or needs.
Follow bank processes, procedures, laws, and regulations; complete duties assigned by the Branch Manager; and help manage, identify, and report operational risks.
Help achieve branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
May make outbound calls to customers and prospects using generated lead lists to explain emerging technology and support their financial needs.