Associate Banker, 30 Hours, Coral Gables, FL - Coral Way and 27th Branch

JPMorganChase • Coral Gables, FL

1d • Onsite

About The Position

As an Associate Banker within Chase, you will represent the brand and culture by providing welcoming, attentive service and using banking solutions and financial technology to support clients. You will contribute to branch success by delivering exceptional client experiences, building trusted relationships, and sharing product knowledge and solutions to help clients achieve their financial goals.

The role includes greeting clients, managing lobby traffic and appointments, servicing accounts, opening new accounts, assisting clients with everyday banking and self-service technology, and performing branch operations. All work must comply with applicable bank policies, procedures, and regulatory requirements.

Requirements

• Ability to put clients first and exceed expectations through attentive, friendly service.
• Ability to build trusted relationships and demonstrate genuine care and concern during client interactions.
• Ability to communicate clearly and politely, understand client needs, and anticipate those needs.
• Ability to resolve client issues quickly and accurately with attention to detail.
• Ability to collaborate as a team to deliver seamless client service.
• Ability to learn products, services, and procedures quickly and effectively.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Nice To Haves

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.

Responsibilities

• Greet clients and create a welcoming environment by providing attentive, friendly service.
• Use a tablet to manage lobby traffic, check clients into the waiting queue, and schedule or cancel client meetings.
• Provide account servicing and maintenance and open new accounts in compliance with policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions and self-service technology, including the Chase Mobile App, Chase.com, and ATMs.
• Build relationships by listening actively, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions.
• Partner with other branch team members to help clients achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault or ATM, while adhering to bank policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED