Personal Banker

PNC Bank•Avenel, NJ

19d•Onsite

About The Position

As a Branch Banker in PNC’s retail banking organization, the Personal Banker is based at the Avenel branch in Avenel, New Jersey. The role acquires and deepens the branch customer base through proactive sales and service, and manages customer experiences by identifying opportunities to support customers’ financial wellbeing. The banker positions PNC solutions to generate revenue and customer loyalty, collaborates with ecosystem partners and community Centers of Influence, and delivers a full PNC conversation in every client interaction. Responsibilities also include customer problem-solving, financial transaction education, risk management, and accurate participation in daily branch operations. This is an in-office role. Bilingual Spanish is preferred. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires 3 or more years of experience.
Roles at this level typically require an associate degree or equivalent, together with related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience (including military service) may be considered in lieu of a degree.
Demonstrate customer focus by prioritizing customer needs and satisfaction and using that understanding to create customized solutions.
Assess and effectively manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.
Candidates considered for the role are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Bilingual Spanish speaking ability.
Skills in accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies in banking products, digital awareness, effective communication, managing multiple priorities, matrix management, problem-solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and enhance their experience.
Collaborate with ecosystem partners to grow customers’ share of wallet and acquire, expand, and retain relationships.
Position PNC solutions to drive revenue and customer loyalty.
Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation in every client interaction to identify appropriate solutions.
Create customer loyalty and grow share of wallet through a differentiated customer experience.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment, and identifying and avoiding loss.
Participate in daily branch operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match, pension, and stock purchase plans.
Dependent care reimbursement account and back-up child or elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year.
Nine occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.